Accounts Receivable Associate

WHO WE ARE:

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota.  A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us.  We are employee owned and relationship powered.

WHAT YOU WILL BE DOING:

Accounts Receivable Management

• Manage an assigned portfolio of customer accounts, monitoring outstanding balances and account status
• Perform account reconciliations to resolve discrepancies and billing issues
• Document and track all customer communications regarding payments

Payment Collection & Dispute Resolution

• Ensure timely payment through proactive outreach and follow-up
• Handle customer disputes, negotiate resolutions, and maintain positive relationships
• Review and analyze pending orders for credit approval (with supervisor oversight as needed)
• Handle and resolve NSF (non-sufficient funds) checks

Cash Application & Reporting

• Post customer payments (cash, credit, and checks)
• Send invoice/statements to customers upon request

Collections Activities

• Initiate collections calls and follow-up communications for past-due accounts
• Maintain accurate records of collection efforts
• Recommend delinquent accounts for further action and/or external collections
• Develop and monitor customer payment plans as needed
• Ensure compliance with Fair Debt Collection Practices Act (FDCPA) and other applicable regulations

Collaboration & Support

• Collaborate with sales, customer service, and finance to resolve issues affecting payments
• Provide phone coverage for the reception desk during breaks or absences
• Perform additional accounting or administrative tasks as needed

REQUIRED EDUCATION/EXPERIENCE

• Minimum 3 years of experience in Accounts Receivable
• 1–2 years of credit and collections experience
• Strong working knowledge of accounting principles and fair credit practices
• Associates Degree in Accounting, Finance or related field is preferred
• Experience within the building or manufacturing industry
• Fluent in Microsoft office, advanced excel skill is a plus
• Experience and demonstrated proficiency using various manufacturing instruments (calipers, pin gauges, etc.) for measurements.

REQUIRED SKILLS

• High attention to detail, accuracy, and organizational skills
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent interpersonal, phone, and negotiation skills
• Proficiency in Microsoft Word and Excel
• Comfortable handling a multi-line phone system
• Analytical and problem-solving mindset
• Dependable, punctual, and adaptable
• Strong communication and customer service orientation
• Positive and collaborative team player

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us.  You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices and earning consideration. Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• The SOURCE – free and confidential support resources for our team
• Ulliance Life Advisor EAP 
• Clothing allowance (for applicable roles)
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace.   In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.