Shipping and Receiving Specialist

WHO WE ARE:

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota.  A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us.  We are employee owned and relationship powered.

WHAT YOU WILL BE DOING:

Working alongside our Customer Service, Outside Sales, and Warehouse teams from our Toledo, OH location, The Shipping/Receiving Specialist will collaborate with and offer support to all teams, helping to deliver exceptional service and support to our customers.  More specifically, the day-to-day responsibilities for this position include:

• Building and maintaining excellent relationships with new and existing customers in every interaction
• Processing and assisting with customer pick-ups during designated hours
• Engaging with customers via outbound activity including phone calls, emails, hand-written cards and other forms of communication
• Providing customer support and timely problem resolution with regards to shipment tracking and delivery issues that may arise
• Assisting with administrative work such as proper billing, shipping, and receiving
• Creating raving fans of the Lumbermen’s brand through excellent customer service and quick resolutions.
• Receiving inbound transfers and supplier freight. Checking all freight receiving for accuracy and completeness
• Shipping coordination as well as checking loads going to customers for accuracy and completeness
• Assisting CSR’s in answering phones and taking orders when a short staff situation arises
• Ensure inventory is correct in Agility CRM system as well as physical counts.
• Other duties may be assigned as necessary

At Lumbermen’s, we pride ourselves on treating our customers like family and delivering exceptional service.  It’s crucial that the person selected to fill this role is highly organized and detail-oriented, service-minded, a strong and friendly communicator, and comfortable working in a fast-paced environment. 

REQUIRED EDUCATION/EXPERIENCE

• 2-5 years’ experience in a professional customer service environment
• College degree preferred

REQUIRED SKILLS

• Professional and friendly communication etiquette
• Proficiency in MS Office
• Dependable
• Exhibits a desire to learn
• Ability to thrive in a fast-paced environment
• Approaches work with considerable energy
• Self-starter/self-motivator
• Ability to multitask

DESIRED SKILLS

• Experience in Agility or similar ERP system
• Building material exposure in wholesale or retail
• Past shipping and receiving experience
• Past Inventory management experience

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us.  You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices and earning consideration. Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• The SOURCE – free and confidential support resources for our team
• Ulliance Life Advisor EAP
• Clothing allowance (for applicable roles)
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace.   In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.