Customer Service Representative

WHO WE ARE

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by the goal to be first choice for our employee owners, customers, and suppliers. Lumbermen’s is 100% employee-owned and committed to investing in rewarding relationships and doing the right thing in every interaction.  

WHAT YOU WILL BE DOING

Working at our Byron Center Specialty Division, the Customer Service Representative work in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan, Indiana & Toledo markets.  Day-to-day responsibilities include:

• Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
• Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners.
• Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.
• Managing Inventory – Maintaining and managing inventory stock levels.
• Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
• Order Data Entry – Entering incoming orders received from customers accurately and efficiently.
• Production Collaboration – Working in tandem with the production team to ensure timely completion and deliver of customer orders.

WHO WE NEED:

An employee owner who embraces, models, and promotes Lumbermen’s Mission, Vision, and Promise and has:

• A friendly, professional demeanor
• Ability to be dependable
• Strong written and verbal communication skills
• Ability to work cooperatively with fellow employee owners
• Ability to productively manage tasks and complete work accurately in a timely manner
• Ability to effectively move between a variety of tasks

Desired Skills

• Strong communication skills, both verbal and written
• Friendly, professional demeanor
• Dependable
• Ability to work cooperatively with fellow employee owners
• Ability to effectively move between a variety of tasks
• Ability to productively manage tasks and complete work accurately in a timely manner
• Proficient in Microsoft Office, emphasis on Microsoft Excel
• Well organized; ability to maintain organization, prioritization, & follow up in a fast-paced work environment
• Attention to detail, detail oriented

Key Qualifications/Requirements

• High School diploma/GED required (College degree preferred)
• 2-5 years’ experience in a professional customer service environment
• Proficient in Microsoft Office

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us.  You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices and earning consideration. Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• The SOURCE – free and confidential support resources for our team
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace.   In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.