Business Officer Manager

Reports To: Executive Director  

About Luminary Hospice: 

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. 

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.  

About the role: 

The Business Office Manager is responsible for coordinating all office activities including clinical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies.  The Office Manager is responsible to the Administrator and the Program Director and assists with direct patient expenditures coordination, employee time sheets, personnel records and billing liaison.  

Job Responsibilities: 

1. Maintains confidentiality of patient information.  
2. Maintains accurate up to date clinical records in accordance with regulations of Medicare and the Policy and Procedure Manual.  
3. Communicates effectively on the telephone with patients, families and staff.  
4. Answers incoming calls and forwards to appropriate staff person or takes a message if the person is not available.  
5. Welcomes and assists all guests.  
6. Manages incoming, outgoing and interoffice mail.  
7. Performs typing, faxing and coping tasks as requested for various staff persons.  
8. Inputs data into computer for billing purposes.  
9. Orders and maintains accurate records of medical equipment and supplies.  
10. Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Program Director, Clinical Director and/or Administrator.  
11. Responsible for gathering and recording staff members’ DSRs.  
12. Tracks admission, discharge, certification and re-certification dates on all patients.  
13. Responsible for assisting with audits of patient information.  
14. Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office.  
15. Performs other necessary functions/duties as assigned by the Program Director and/or Administrator.  
16. Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Clinical Director and/or Administrator.   

Job Qualifications: 

1. Minimum of high school education; preferably with secretarial and computer background.  
2. General knowledge of spelling, punctuation, grammar, clinical records and office procedures.  
3. Basic knowledge of office machines.  
4. Basic knowledge of telephone skills.  
5. Aptitude or computer data entry and use of current software systems.  
6. Ability to establish and maintain effective working relationships.  
7. Ability to meet the public and staff as a positive, friendly and professional representative of the organization.  
8. Effective social interaction, communication and organizational skills and the ability to perform a variety of tasks efficiently.  
9. Personal car for travel and valid driver’s license.  
10. Carry personal auto liability insurance coverage.  

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds.  

Equal Employment Opportunity: 

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications. 

Compensation and Benefits: 

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.