New

Head of Professional Services

Remote, United States
Imagine having an enterprise-grade AppStore at work — one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.
 
Why Lumos?
  • Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x’ed with companies like GitHub, MongoDB and Major League Baseball!
  • Build with Renowned Investor Backing: Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others.
  • Thrive in a Unique Culture: You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check out our values here.

🔦 Role Description

We’re looking for a proven Professional Services leader to scale our key aspects of our post-sales organization, drive enterprise customer outcomes, and build a world-class PS function.

✨ Your Responsibilities:

  • Define and execute the global Professional Services strategy, aligning with Lumos’ business objectives to maximize customer success, revenue growth, and market expansion.
  • Lead and scale a high-performing global Professional Services team, fostering a culture of operational excellence, innovation, and customer-centricity.
  • Elevate service offerings and commercial models, expanding high-value, scalable, and repeatable consulting packages that drive adoption and long-term success for customers and partners.
  • Establish a world-class partner co-delivery framework, enabling Lumos's certified partners to extend and enhance service capabilities globally.
  • Optimize Professional Services operations and delivery models, ensuring alignment with the broader Customer Success organization to create a seamless and integrated customer journey.
  • Strengthen collaboration with Sales leadership to position and sell strategic service offerings that accelerate adoption and reinforce customer confidence.
  • Drive key performance metrics and financial outcomes, ensuring Professional Services contributes effectively to Lumos’ growth, customer retention, and profitability goals.
  • Represent Professional Services at an executive level, engaging with key customers, partners, and internal stakeholders to champion the value and impact of Lumos’ services.
  • Foster a continuous improvement mindset, leveraging customer feedback, market trends, and data insights to refine services, delivery methodologies, and customer experiences.

🙌 What We're Looking For:

  • 10+ years of experience in the software industry, with 5+ years in SaaS Professional Services leadership roles, including experience scaling global teams.
  • Proven track record in building, leading, and evolving a high-impact Professional Services function in a fast-growing SaaS environment.
  • Deep understanding of IGA transformation and best practices
  • Exceptional commercial acumen, understanding Professional Services’ role in enabling software business success and optimizing customer lifetime value.
  • A track record of managing and optimizing global delivery models, including regional consulting teams, offshore capabilities, and partner-led services.
  • Strong executive communication and stakeholder management skills, with the ability to engage and influence C-level customers and internal leadership teams.
  • Ability to travel to customer sites and Lumos offices as needed.

🙌 What We Value

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume. 

Thank you for considering Lumos, we hope to hear from you! 🎉

💰Pay Range

$190,000 - $240,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

💸 Benefits and Perks:

  • 💯 Remote work culture (+/-4 hours Pacific Time)
  • ⛑ Medical, Vision, & Dental coverage covered by Lumos
  • 🛩 Company and team bonding trips throughout the year fully covered by Lumos
  • 💻 Optimal WFH setup to set you up for success
  • 🌴 Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • 👶🏽 Up to 16 weeks for expecting parents
  • 💰 Wellness stipend to keep you awesome and healthy
  • 🏦 401k matching plan 

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