IT Data Engineer

Lumos is looking for an IT Data Engineer! If you’re an application support professional who’s worked in cloud-based data environments who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service - we want to hear from you!

Our IT Data Engineer enhances & continually improves Lumos’s Enterprise Data Warehouse (EDW) platform using cloud-based tools like Snowflake, db, and more. They bring a deep understanding of the ETL/ELT process to understand our current setup & business objectives. The IT Data Engineer is comfortable with change management & governance - keeping our Snowflake environment running smoothly. Supports stakeholders at all levels – translating complex technical information into language they can use to help run their operations, clearly explaining design options & potential impact. 

Company Summary 

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Builds custom data integrations and manages overall pipeline orchestration.
• Builds & maintains the data platform – optimizing its performance.
• Applies software engineering best practices to analytics code.
• Provides clean, transformed data ready for analysis.
• Maintains data documentation & definitions.
• Refactors existing data models to improve performance.
• Investigates and seeks approval to partition monolithic data models into smaller modules.
• Designs scalable, best-practice solutions while building relationships across Lumos – training end users & stakeholders, being available for and responsive to all questions.
• Actions user support tickets via Freshservice.
• Maintains technical documentation utilizing Confluence.
• Creates dashboard alerts, monitors pipeline, and sets & responds to automated notifications.
• Monitors Snowflake cost & performance.
• Performs other duties as assigned, including departmental and cross-functional projects.

Knowledge, Skills, and Abilities Required                                                                                                                              

• 5+ years’ experience in application support – preferably in a cloud-based EDW environment (Snowflake, dbt, Fivetran, Census).
• High school diploma or equivalent required.
• Bachelor’s degree in Engineering or Computer Science preferred.
• Demonstrated experience implementing Salesforce configuration changes & with DevOps/release management.
• Strong customer service and problem-solving skills, including demonstrated ability to analyze issues and to work effectively with cross-functional groups to craft solutions.
• Strong analytical skills that support the ability to make technical, quantitative, and qualitative decisions as well as manage risk & business processes.

Other Experience & Requirements 

• Excellent verbal & written communication skills.
• Solid organizational & time management skills.
• Strong interpersonal skills: capable of respectfully engaging across the organization and explaining complex technical information in ways non-technical colleagues can understand.
• Experience training end users & stakeholders.
• Familiarity with IT tools (i.e., Atlassian software such as JIRA, Bitbucket, Confluence, etc)
• AWS Lambda and Python experience a plus.
• Python experience is a plus.
• Experience with Broadband applications including VC4, Symphonica, GTV, 3GIS is a plus.
• Fiber or Telecom industry experience preferred.

Physical Requirements

• Frequently operates computer, keyboard, and related peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.