IT Salesforce Developer

Are you a Salesforce expert with a passion for driving innovation and delivering scalable solutions? Lumos is seeking a full-time IT Salesforce Developer to help us build the fiber network of the future—bringing high-speed connectivity to more communities every day.

This proactive and experienced professional is responsible for enhancing and optimizing our Salesforce platform by gathering requirements and feedback, designing scalable solutions aligned with best practices, and managing the product roadmap. With a deep understanding of Salesforce, this individual will become familiar with both our current system and future needs to help us achieve our business objectives.

We’re looking for a candidate with 8+ years of Salesforce development experience, including 3–5 years of specialization in Communications Cloud, Field Service Lightning (FSL), CPQ (Configure, Price, Quote), and Enterprise Product Catalog. If you thrive in a fast-paced environment and are eager to help shape the systems and processes that power our growth, we want to hear from you!

***Remote Position: Preferred East Coast (Mid-Atlantic, Southeast, Near Midwest)***

Company Summary 

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Architecture and Design: Lead the design and development of Salesforce solutions leveraging Communications Cloud, Field Service Lightning, CPQ, Enterprise Product Catalog, and Salesforce core functionality.
• Configuration and Customization: Build and optimize B2C and B2B solutions, including customizations via Apex classes, triggers, Lightning Web Components (LWCs), and Visualforce pages.
• MACD Processes: Implement and manage MACD (Move, Add, Change, Delete) processes, ensuring flexibility and scalability in business operations.
• Integration: Design and implement integrations with third-party systems using REST and SOAP APIs, MuleSoft, middleware, and ETL tools, with a specific focus on managing and optimizing data flows between partner Salesforce instances.
• Performance Optimization: Conduct platform tuning and optimize solutions for performance, scalability, and maintainability.
• Stakeholder Collaboration: Engage with business stakeholders to gather requirements and translate them into technical specifications and actionable development plans.
• Best Practices: Champion Salesforce best practices for development, security, and deployment, ensuring alignment with Salesforce architectural standards.
• Testing and Quality Assurance: Perform comprehensive unit testing and oversee system testing efforts to deliver defect-free solutions.
• Innovation: Stay current on Salesforce releases, features, and innovations, proactively recommending and implementing enhancements.
• Mentorship: Provide technical guidance and mentorship to team members and collaborate with cross-functional teams to ensure platform adoption.

Knowledge, Skills, and Abilities Required 

• 8+ years of experience in Salesforce development.
• 3–5 years of specialized experience with Salesforce Communications Cloud, Field Service Lightning, CPQ, and the Enterprise Product Catalog.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Salesforce certifications such as Platform Developer II, Communications Cloud Specialist, Field Service Lightning Consultant, and CPQ Specialist are strongly preferred.
• Experience in the fiber or telecommunications industry is preferred.

Other Experience & Requirements 

• Excellent verbal and written communication skills.
• Demonstrated experience translating technical details into business-friendly language for non-technical stakeholders.
• Proactive, independent, and ability to take initiative to keep on-task and on-target.

Physical Requirements

• Frequent sedentary periods using computer, keyboard, and other peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.