Account Manager - MDU & HOA

Lumos is looking for a full-time Account Manager! As an Account Manager - MDU & HOA, you’ll be at the heart of Lumos’s fiber expansion building meaningful partnerships with property managers, leasing teams, and HOA boards to introduce our services and drive adoption. 

You’ll own everything from local outreach and lead generation to event coordination and post-installation support, ensuring every community we serve has a positive, lasting experience with Lumos. Whether you’re hosting a resident appreciation day or checking in with a longtime partner, you’ll help strengthen our brand, grow our footprint, and bring fast, reliable fiber internet to more homes across the region.

***Remote Position: EST time zone required*** 

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Identify prospective MDU and HOA properties through field outreach, networking, and local market research.
• Introduce Lumos services to property stakeholders and schedule meetings or walkthroughs as appropriate.
• Qualify leads based on resident size, infrastructure readiness, and community alignment.
• Serve as the ongoing point of contact for properties after agreements are signed, ensuring smooth communication and satisfaction.
• Build trust with property staff through consistent check-ins, updates, and tailored support.
• Plan and execute community events such as resident days, move-in promos, and informational sessions.
• Coordinate marketing materials, Lumos team presence, and logistics to maximize event visibility and impact.
• Maintain accurate records of property interactions, outreach activity, and community feedback in CRM systems.
• Share market insights, competitive activity, and resident trends with internal stakeholders.
• Partner closely with the MDU Sales team and cross-functional departments to support property-specific strategies and requests.

Knowledge, Skills, and Abilities Required                                                                                                        

• Proven ability to build rapport with property managers, HOA leadership, and leasing staff.
• Experience planning events, managing logistics, and driving community engagement.
• Strong verbal and written communication skills with the ability to adapt across audiences.
• High degree of initiative, organization, and ownership, comfortable working independently in the field.
• Familiarity with MDU/HOA communities or telecom services strongly preferred.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to travel regularly within assigned markets with reliable transportation.
• Candidates located within or near core Lumos markets are strongly preferred.

Other Experience & Requirements

• 2-4 years of experience in a customer-facing, relationship-driven role such as field marketing, account management, or territory development.
• High school diploma or equivalent required; associate’s or bachelor’s degree in marketing, communications, business, or a related field preferred.
• Experience working within the telecom, real estate, or property management industries is a plus.
• Demonstrated ability to manage multiple accounts or projects simultaneously in a fast-paced environment.
• Comfortable working both independently and collaboratively across cross-functional teams.
• Willingness to work occasional evenings or weekends to support events or meet property needs.
• Valid driver’s license and reliable transportation required for local travel.

Physical Requirements

• Frequently operates a computer, phone, and standard office equipment.
• Regular travel to local properties and events is required.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.
• Must be able to sit, stand, or walk for extended periods during field activities and events.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.