Account Executive - MDU Sales

Lumos is looking for a full-time Account Executive! In this role, you’ll lead strategic growth efforts across our multi-dwelling unit (MDU) and homeowners’ association (HOA) communities, building trusted partnerships with property stakeholders and expanding access to our 100% fiber network.

You’ll take ownership of the full sales cycle from identifying opportunities and understanding property needs to negotiating access, marketing, and bulk service agreements. With a consultative approach and a strong understanding of how properties operate, you’ll craft tailored solutions that align resident expectations with Lumos’s mission to deliver reliable, lightning-fast internet where it’s needed most.

***Remote Position: EST time zone required.***

Company Summary 

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Build and maintain relationships with developers, property managers, HOA board members, and consultants to generate and nurture qualified leads.
• Lead discovery conversations to uncover property goals, decision-making dynamics, and resident expectations.
• Develop and present customized service proposals that align with Lumos’s capabilities and the property's unique needs.
• Negotiate access rights, marketing agreements, and bulk service contracts with clarity and professionalism.
• Own the full sales lifecycle from opportunity identification through contract execution and internal handoff.
• Collaborate with internal teams to support property-specific logistics, installation readiness, and implementation needs.
• Track and forecast pipeline activity, contributing to regional sales targets and organizational growth goals.
• Provide ongoing insights to marketing, customer experience, and leadership teams to help refine strategy, messaging, and expansion efforts.
• Stay informed on market trends, resident preferences, and competitive dynamics to inform sales positioning.
• Represent Lumos with professionalism and integrity, contributing to a positive brand reputation in the MDU space.

Knowledge, Skills, and Abilities Required

• Proven track record of negotiating and closing complex agreements with multiple stakeholder groups.
• Strong business acumen with an understanding of property management structures and operations.
• Excellent communication and presentation skills, including comfort engaging C-level or board-level audiences.
• Proficiency with CRM platforms such as Salesforce.
• Experience working cross-functionally to support project delivery and customer satisfaction.

Other Experience & Requirements

• 5+ years of B2B sales experience, with a strong preference for telecom, real estate, or MDU environments.
• Bachelor’s degree in Business, Communications, or a related field preferred.
• Experience in the fiber, telecom, or broadband industry strongly preferred.
• Self-motivated, consultative, and adaptable, able to thrive in a fast-paced, growth-oriented environment.
• Ability to travel regionally for onsite meetings, property tours, and partner engagement.

Physical Requirements

• Frequently operates a computer, phone, and standard office tools.
• Ability to travel to properties and regional offices as needed.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.
• Must be able to sit or remain in a stationary position for extended periods.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.