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OSP Delivery Coordinator

United States of America (USA), Remote

The OSP Delivery Coordinator will be a vital part of our team, supporting the Outside Plant Directors and Program Management teams in delivering seamless project execution. In this role, you’ll handle key tasks like material ordering, cabinet activation, permitting, and coordinating third-party requests. We’re looking for someone with a mix of technical know-how, strong communication, and leadership skills, along with a solid understanding of project coordination, engineering and construction processes, and customer service. If you’re detail-oriented, proactive, and ready to contribute to a dynamic team, we’d love to hear from you! 

***Remote Position: EST time zone required***

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

  • Support OSP Directors with notarization needs
  • Record executed Easement with local municipalities and deliver payment
  • Create Job Templates and request Project Numbers from Finance
  • Create Transfer Orders in NetSuite
  • Monitor, update, and close Transfer Orders; ensure need-by dates remain current
  • Monitor materials needed for OSP jobs; to include reviewing Move Orders and Purchase Orders, requesting expedites, & identifying project-impacting delays
  • Coordinate setting up of monthly recurring utility payments with A/P
  • Process address validation requests from Sales & Care
  • Create and maintain ICMS SAM records, including back office activities
  • Support OSP Directors with cross-functional permitting needs, such as monthly Make-Ready update meetings
  • Performs other duties as assigned.

Knowledge, Skills, and Abilities Required                                                                                                           

  • Minimum of 5+ years of experience pertaining to the telecommunications industry desired.
  • Project management experience required.
  • Ability to plan, develop, and coordinate multiple projects. Capable of working independently in a fast-paced environment. Demonstrates honesty, integrity, and courtesy in all interactions. Strong work ethic with a focus on meeting customer needs and responding promptly.
  • Exceptional verbal and written communication skills.
  • Demonstrated experience listening, selling, and adjusting sales approach real-time.
  • Experience using MS Office, particularly Excel.
  • Working knowledge of Customer Relationship Management (CRM) tools.

Other Experience & Requirements 

  • 2-3 years’ sales experience preferred.
  • High school diploma or equivalent required; Bachelor’s degree preferred.
  • Proactive, independent, and ability to take initiative to keep on-task and on-target.

Physical Requirements

  • Frequently operates computer, keyboard, and related peripherals.
  • Frequent travel to construction sites – standing, walking, & safely navigating in all weather.
  • Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off & Paid Holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Employee Assistance Program (EAP) with access to professional support for life’s challenges.
  • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.
  • Employee referral bonuses.
  • Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

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