Enterprise Account Executive

Lumos is looking for a full-time Enterprise Account Executive! In this role, you'll drive revenue through new business acquisitions, account expansion, and customer retention with complex enterprise accounts. The Enterprise Account Executive will build relationships at all levels within the customer's organization, including the C-suite, while understanding their unique needs and goals. 

This role will be a critical part of Lumos’ enterprise sales team. The Enterprise Account Executive will specialize in building and nurturing relationships with customers while understanding their challenges and delivering impactful strategies that align with their business objectives.

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Practices strategic account management by developing and executing account plans to achieve sales targets, identify growth opportunities, and expand the company's footprint within existing accounts. 
• Cultivates strong relationships with key contacts within enterprise accounts, acting as a trusted advisor, while building rapport at all levels of the customer’s organization. 
• Identifies and pursues new business opportunities within the enterprise market, often involving hunting for new leads and prospects. 
• Identifies new opportunities by leading the sales process from initial discovery through close, managing complex negotiations and ensuring alignment with client needs and company objectives. 
• Drives customer satisfaction and loyalty by ensuring successful implementation and adoption of solutions, and by addressing any concerns or issues that may arise. 
• Generates revenue by achieving or exceeding sales targets, driving pipeline growth, and maximizing revenue within assigned accounts. 
• Works effectively with internal teams, including product, marketing, and engineering, to ensure alignment and deliver a cohesive customer experience. 

Knowledge, Skills, and Abilities Required                                                                                                                

• Requires 6+ years of experience in national and enterprise sales, with a proven track record of exceeding targets and managing complex deals. 
• Background in consultative selling with a strong ability to understand customer needs, develop tailored solutions, and present compelling value propositions. 
• Exceptional interpersonal skills, the ability to build strong relationships with executives and other key stakeholders, and a high level of professionalism. 
• Strong understanding of the telecommunications industry in which the enterprise account director is working, including trends, challenges, and opportunities. 
• Proficiency in relevant software and tools, such as CRM systems (e.g., Salesforce), presentation software (e.g., PowerPoint), and spreadsheets (e.g., Excel). 

Other Experience & Requirements

• Excellent verbal & written communication skills.
• Strong experience influencing & directing the work of others.
• Solid experience with computers and software including Microsoft Office, particularly Excel, Outlook, and Word.

Physical Requirements

• Frequently operates a computer, phone, and standard office tools.
• Ability to travel to properties and regional offices as needed.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.
• Must be able to sit or remain in a stationary position for extended periods.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.