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Customer Experience Intern

High Point, North Carolina

At Lumos Fiber, we’re redefining connectivity with cutting-edge fiber-optic internet solutions. In 2026, we’re excited to launch another year of our Internship Program.

Lumos is looking for a Customer Experience Intern! If you have a background in Customer Care or are interested in learning about delivering exceptional service while driving performance within the telecom space, we’d love to hear from you!

This program gives students hands-on experience, professional mentorship, and the chance to work on projects that shape the future of technology and communications. Interns will collaborate with our teams, learn practical skills, and gain insight into the fiber-optic industry while contributing to meaningful work.

We’re proud to continue this program and look forward to welcoming another group of talented students to Lumos Fiber!

Company Summary:

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

**Fully onsite position in our High Point office!***

What You’ll Do:

  • Assist in supporting the collection and analysis of customer feedback in the form of surveys.
  • Help the team in identifying trends in relevant customer experience data.
  • Provide general support for ongoing CX initiatives to help drive continuous improvements in customer satisfaction and overall service delivery.
  • Collaborate with cross-function teams on various tasks and basic job duties.

Project’s You’ll Work On:

  • Support the team in identifying and analyzing trends in customer experience feedback and data by reviewing key metrics and contributing to data-driven recommendations that help improve overall customer satisfaction and service performance.
  • Assist in documenting customer pain points and improvement opportunities for our partners.

Knowledge, Skills and Abilities Required:

  • Experience working with data in Excel.
  • Ability to adapt in a fast-paced environment.
  • Adept in critical thinking and problem-solving skills and abilities.

Who You Are:

  • A current college student pursuing a degree in a relevant field.
  • Motivated, curious, and eager to learn in a fast-paced environment.
  • Skilled in critical thinking, communication, and problem-solving (technical skills may vary by role).

Why Join Us?

  • Competitive pay for your contributions.
  • Real-world experience in an innovative, high-growth company.
  • Mentorship, networking, and professional development opportunities.
  • Opportunities for fun team outings and events, fostering strong relationships and a positive work culture.
  • Interactions with senior leadership, giving you the chance to learn from experienced professionals and build lasting professional connections. 

Join us and kick-start your career at Lumos Fiber! 🚀

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off & Paid Holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Employee Assistance Program (EAP) with access to professional support for life’s challenges.
  • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.
  • Employee referral bonuses.
  • Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

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