Back to jobs
New

NOC Engineer I - Outage Management

United States of America (USA), Remote

Lumos is looking for a full-time NOC Engineer I – Outage Management. The NOC Engineer I - Outage Management provides comprehensive support across the Lumos Core and Access Broadband Network, including IP, Transport, and Voice platforms. This role monitors network health, coordinates outage resolution, analyzes performance issues, and collaborates with engineering and operations teams to restore services quickly and maintain network reliability.

The NOC Engineer I – Outage Management, assists with outage isolation, third party ticket creation, chronic issue identification, root cause analysis, and customer or network fault resolution. This position requires strong analytical skills, the ability to operate in a fast-paced environment, and a commitment to delivering high quality support across all network layers.

The NOC team operates in a 24/7 environment, and this position will operate specifically on a 3rd shift schedule (11 pm to 7 am). Success in this role requires effective communication, attention to detail, and the ability to troubleshoot complex issues while partnering with Voice, IP, Transport, OSP, and Local Operations teams.

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do:

  • Coordinates network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams to ensure quick and effective resolution.
  • Performs event notifications for internal teams, leadership, and external customers.
  • Assists with third party ticket creation and escalation for offnet outages.
  • Supports outage isolation, troubleshooting, and identification of chronic network issues.
  • Diagnoses and resolves escalated network performance problems and monitors impacted systems.
  • Provides technical and analytical support during root cause analysis and assists with action plan development.
  • Works customer and network trouble tickets to restore service and resolve faults.
  • Assists other NOC team members during critical outages and provides support across Voice, Transport, IP, and Broadband networks.
  • Supports Change Management activities when needed.
  • Completes additional duties and project assignments as provided by NOC leadership.

What You'll Bring:

  • Strong understanding of Ethernet and TCP IP networking and working knowledge of IEEE and ITU standards for FTTH and GPON technologies.
  • Ability to troubleshoot Access and Core engineering environments and support MPLS, layer two and layer three private networks, GPON and XGS PON networks, and multi protocol routing technologies.
  • Familiarity with the OSI model and how it applies to routing and transmission protocols including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.
  • Knowledge of digital cross connect systems, multiplexing systems, and TL1 or CLI based provisioning.
  • Working knowledge of TDM, SONET, CWDM, DWDM, OTN, ROADM, and protection or switching methodologies.
  • Experience with Cisco, Ciena, Nokia routing platforms and the ability to support software or hardware upgrades across broadband access and core equipment.
  • Strong written and verbal communication skills and the ability to deliver clear updates during outages or escalations.
  • Strong analytical and problem solving skills with high attention to detail and accuracy.
  • Ability to prioritize work in a fast paced environment and collaborate effectively across technical teams.
  • Ability to work independently with sound judgment and initiative.

What Makes You a Great Fit:

  • High school diploma required and an Associate or Bachelor’s degree preferred.
  • 2-4+ years of professional network operations experience or five or more years of related engineering or technical experience.
  • CCNA certification preferred.
  • Ability to work a 24/7 operational schedule including nights and weekends.
  • Strong commitment to service quality, customer support, and operational excellence.

Physical Requirements:

  • Frequently operates computer, keyboard, and related peripherals.
  • Able to remain seated at workstation for extended periods.
  • Near-constant use of sight, speech, hearing, comprehension, and reasoning.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off & Paid Holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Employee Assistance Program (EAP) with access to professional support for life’s challenges.
  • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.
  • Employee referral bonuses.
  • Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice:
Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Lumos’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.