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Platform Engineer

Remote

Luster is a cutting-edge AI Practice and Predictive Enablement™ platform that helps sales teams close skill gaps before they impact performance. By utilizing hyper-realistic AI simulations and real-time skill insights, Luster empowers sales reps to master key techniques like objection handling and discovery. Backed by High Alpha, Luster creates tailored practice environments with custom customer personas, ensuring sales teams consistently perform at their best.

Job Summary

We’re looking for a Senior Infrastructure & DevOps Engineer with a strong security mindset to lead the design, automation, and monitoring of our cloud infrastructure. This role is foundational to ensuring that our platform is secure, scalable, and reliable as we grow.

You’ll facilitate everything from CI/CD pipelines to cloud architecture, observability, incident response, and security posture—working closely with engineering, product, and leadership to help us build a rock-solid foundation for scale.

If you thrive on building systems that support fast-moving development while ensuring stability, security, and compliance, this role is for you.

Key Responsibilities

Infrastructure & Operations:

  • Design, implement, and manage cloud infrastructure (primarily AWS) to support our application and data services.
  • Build, facilitate and maintain robust CI/CD pipelines using tools like GitHub Actions, and more.
  • Automate infrastructure provisioning and deployments using infrastructure-as-code (IaC) tools in Terraform.

DevOps & Reliability:

  • Monitor system performance, set up alerts, and troubleshoot issues using observability tools (e.g., Datadog, Sentry, AWS CloudWatch).
  • Implement infrastructure that supports zero-downtime deploys, scaling, and high availability.
  • Define and maintain SLAs, incident response processes, and postmortems.

Security & Compliance:

  • Lead efforts to improve application and infrastructure security.
  • Set up and manage access controls, secret management, and secure deployment practices.
  • Partner with leadership on SOC 2 readiness and broader compliance initiatives.
  • Implement vulnerability scanning, automated dependency checks, and patching workflows.

Collaboration & Leadership:

  • Collaborate with backend and fullstack engineers to optimize deployment workflows and infrastructure needs.
  • Document systems and share knowledge across the team to promote best practices.
  • Stay current with emerging tools, technologies, and risks to proactively guide infrastructure evolution.

Qualifications

Experience:

  • 5+ years of experience in DevOps, infrastructure engineering, or cloud operations.
  • Strong experience with AWS (e.g., ECS, RDS, S3, IAM, CloudFront, etc.).
  • Proven experience with CI/CD pipelines, GitHub Actions, Terraform, and containerization (Docker).
  • Experience implementing secure development practices and infrastructure security standards.

Technical Skills:

  • Proficiency in infrastructure-as-code (Terraform).
  • Proficiency in building serverless architecture including API Gateway, Lambda and Lambda@Edge.
  • Comfort with scripting languages (Python, TypeScript etc.).
  • Experience with monitoring/logging tools (e.g., Datadog, CloudWatch, Sentry).
  • Familiarity with secrets management (e.g., AWS Secrets Manager, Doppler).
  • Highly proficient with containerization strategies including Kubernetes, ECS, EKS, and Docker. 

Soft Skills:

  • Strong problem-solving skills and a detail-oriented approach to writing high-quality code.
  • Excellent communication skills and ability to collaborate effectively with cross-functional teams.
  • A proactive mindset with a passion for continuous learning and improvement.
  • A creative and experimental mindset with a proven history of using new technologies and techniques to enhance processes and improve quality.

Preferred Qualifications

  • Experience with SOC 2 compliance or other regulatory frameworks and management in Vanta.
  • Exposure to serverless architecture and modern hosting platforms.
  • Familiarity with network security, authentication, and secure API design.
  • Experience supporting AI/ML pipelines or high-performance compute environments is a plus.

Why Join Us?

  • Opportunity to work with cutting-edge technologies and influence the technical direction of the company.
  • Collaborative and inclusive work environment.
  • Competitive salary, benefits, and career growth opportunities.

Compensation: $120,000-$150,000, based on experience and qualifications

Our Values

Brilliantly Compassionate

True brilliance shines brightest when it's fueled by compassion. Our team is dedicated to creating a culture of empathy and support, where everyone's brilliance is valued and celebrated. No matter who you are — our team members, customers, users, the community — we treasure your well-being because we are bonded by connections that shine with authenticity.


Venturing from the Box

Forget outside the box. To us, there are no boxes. We value and seek creative ideas and how to push what’s achievable. We celebrate ideas that are past known constraints and goals that envision what the future could be. We dream big to illuminate the path to brilliance. To reinvent what is possible.


Honoring Expertise

The art of practice is embedded in our DNA. Like our customers, our team members are dedicated to perfecting their skills to become masters of their craft. We know we’ll always be learning, but we’ll also always strive to outpace others. Our competence and expertise will always be what allows us to outshine the competition and win the race. We celebrate the strengths and skills of everyone from our users, customers, and team members. Our goal is to make everyone an expert in their job by utilizing their skills and infusing practice into their every day.


We Face Fear Together

Our days are filled with doubt and fear. We are doing big, scary things on the cutting edge of technology – we should be scared! We value fear for being a great equalizer and know it puts us in the position to support one another. We also know change begins with the right action in the face of fear. Just like a diamond in the rough, we know there is opportunity on the other side. Fear is not a barrier. It is a motivator for action. We’re not afraid to fail — we’re afraid of not trying.

Luster is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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