Patient Access Liaison (PAL)

We’re looking for a Patient Access Liaison (PAL) – Active who wants their work to mean something — someone who brings empathy, precision, and persistence to supporting patients throughout their infusion journey.

This role can be on‑site in Overland Park, KS or Garnet Valley, PA, or remote, with a standard schedule of 8:30 AM–5:00 PM CST or EST.

Why This Role Matters

The PAL – Active plays a vital role in ensuring patients can continue therapy without disruption. By closely monitoring insurance eligibility and authorization status, this role helps remove barriers to care before they impact treatment.

In this role, your work will:

• Help patients stay on therapy through proactive eligibility and coverage monitoring
• Provide clarity and reassurance during insurance or benefit changes
• Support care teams by ensuring downstream partners have accurate, timely information

Every update, follow‑up, and conversation helps protect a patient’s access to care.

What You’ll Do

In this role, you will:

• Monitor monthly insurance eligibility and authorization status for assigned active patients
• Identify changes in coverage and proactively coordinate with patients, sales teams, physicians, and reimbursement partners to resolve barriers
• Serve as the primary point of contact for patients and referral partners, providing updates on coverage, authorizations, and next steps
• Communicate insurance changes to Reimbursement Specialists to initiate new benefits verification or prior authorizations as needed
• Work closely with data entry, reimbursement, nurse coordination, and pharmacy operations teams to keep cases moving forward
• Document all patient, provider, and field communications accurately in designated systems
• Track referral progress, workload metrics, and case status to ensure timely follow‑through
• Support technology‑enabled communication and collaborate across teams to meet service goals

What We’re Looking For

You may be a great fit if you bring:

• 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies
• Experience providing high‑quality customer service to patients and healthcare providers
• Familiarity with electronic health records or pharmacy patient management systems
• Working knowledge of medical or pharmacy terminology
• Strong organizational skills and comfort managing multiple priorities in a fast‑paced environment
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• A high school diploma or equivalent (Bachelor’s degree preferred)
• Willingness to travel up to 5% as needed for meetings or training

Bonus Points If You Have

• Experience supporting prescribers, patients, and field teams in infusion or specialty therapy environments
• General understanding of insurance benefits, payer requirements, and verification processes
• Familiarity with infusion therapy workflows and patient needs

Why LUX Infusion

At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection.

Here, you’ll find:

• Purpose‑driven work with direct patient impact
• A patient‑first, team‑oriented culture
• Close collaboration with clinical, operational, and reimbursement partners
• The opportunity to grow your expertise while supporting meaningful care journeys

Come help protect patient access to infusion care — and see what’s possible when care comes first.

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.