Intake Manager

We’re looking for an Acute Intake Manager who wants their work to mean something—someone who brings care, accountability, and purpose to how referrals become treatments and how systems become services.

Why This Role Matters

The Acute Intake Manager plays a critical role in delivering a patient‑first infusion experience by ensuring referrals move efficiently, accurately, and compassionately from intake to care delivery.

In this role, you’ll contribute to work that:

• Ensures patients experience timely, coordinated access to infusion therapy
• Supports clinicians and referral partners through clarity, responsiveness, and reliability
• Strengthens the foundation of care delivery through strong reimbursement, documentation, and intake workflows

Every referral represents a real person navigating a complex healthcare moment—and your leadership helps that journey begin with confidence and trust.

What You’ll Do

Responsibilities include:

• Lead and oversee the front‑end referral and admissions process, including benefit verification, prior authorizations, and re‑authorizations, to ensure timely pull‑through to care
• Manage and develop the Acute Intake / Referral Management team, setting clear metrics, goals, and performance expectations
• Establish and maintain intake workflows, communication protocols, and documentation standards that support high‑quality, compliant patient records
• Collaborate closely with Pharmacy Services, Nursing Services, Sales, and executive leadership to ensure seamless end‑to‑end referral outcomes
• Serve as an escalation point for intake and referral issues, driving resolution with urgency and accountability
• Monitor SLAs, referral volume trends, and payer performance, proactively adjusting staffing and resources to support growth
• Support accreditation, quality improvement initiatives, audits, and HIPAA‑compliant practices
• Identify opportunities for process improvement and lead thoughtful change that benefits patients, providers, and teammates

What You’ll Bring

You may be a great fit if you bring:

• A deep commitment to the human impact of timely, accurate infusion access
• 5+ years of experience managing acute infusion or specialty therapy referrals, care coordination, or prescription services
• 3–5 years of reimbursement, payer, or authorization experience across Medicare, Medicaid, and commercial plans
• Experience leading and developing teams, setting metrics, and supporting performance improvement
• Strong knowledge of infusion therapies, intake qualifications, ICD‑10, and referral documentation requirements
• Clear, confident communication skills with patients, providers, payers, and internal partners
• Comfort balancing operational detail with strategic thinking in a growing environment
• High ownership, follow‑through, and accountability in everything you do

Bachelor’s degree preferred (or equivalent experience). Advanced computer proficiency required (Microsoft Office, Excel, CareTend experience a plus). Willingness to travel up to 5% as needed.

You don’t need to check every box—we care just as much about how you lead, support, and show up as what’s on your resume.

Why LUX Infusion

At LUX Infusion, we believe infusion care deserves more light—more warmth, more clarity, and more connection.

Here, you’ll find:

• Purpose‑driven leadership work with real patient impact
• A patient‑first, clinician‑led culture
• Collaborative, supportive teammates who value high standards and empathy
• The opportunity to grow with an organization building something meaningful

Come help us elevate infusion care—and see what’s possible when leadership, care, and purpose come together.

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.