Learning & Development Partner – Intake

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care as something more human, more supportive, and more connected. We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes.

We’re looking for a Learning & Development Partner - Intake who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day.

The LUX Infusion Learning & Development Partner – Intake partners with Intake leaders, subject matter experts, and cross-functional stakeholders to develop and deliver effective learning solutions for employees supporting the patient referral and admissions process. This role owns the development and continuous improvement of structured onboarding, role-based training, workflow education, and performance-support resources across Intake functions. The Partner develops and maintains a strong working knowledge of Intake roles, workflows, systems, and performance expectations while actively designing, developing, facilitating, and evaluating learning solutions. This role translates complex operational workflows and system processes into clear, practical learning experiences that prepare employees to perform accurately, confidently, and independently.

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Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patient‑first experience - whether that impact is directly with patients or behind the scenes supporting care delivery.

In this role, you’ll contribute to work that:

• Helps patients feel seen, supported, and informed
• Supports clinicians and partners through clarity, reliability, and trust
• Moves work forward in a growing, clinician‑led organization focused on better outcomes

Everything we do connects back to real people navigating complex healthcare journeys - and this role helps make that journey brighter.

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What You’ll Do

Responsibilities include:

• Develop and maintain a strong working knowledge of Intake roles, workflows, systems, policies, and performance expectations to effectively support employee learning and development.
•  Partner with Intake leaders, subject matter experts, and cross-functional stakeholders to identify learning needs, clarify performance expectations, establish priorities, and validate training content.
• Design, develop, facilitate, and continuously improve structured onboarding, role-based learning, refresher training, cross-training, and workflow-change education across Intake functions.
• Deliver engaging instructor-led, virtual, blended, and hands-on training on Intake systems, workflows, processes, and role-specific responsibilities.
• Translate complex operational processes into clear, practical learning resources, including facilitator guides, learner materials, simulations, practice activities, job aids, assessments, and digital learning content.
• Develop learning plans that support employee progression from foundational training through guided practice, shadowing, and independent job performance.
• Assess learner understanding and readiness through knowledge checks, skills demonstrations, practice activities, and observation; provide feedback to learners and communicate progress and support needs to Intake leaders.
• Partner with operational leaders to establish clear handoffs from formal training to on-the-job practice, coaching, and ongoing performance management.
• Maintain accurate, current, and standardized learning materials by monitoring workflow, system, policy, and regulatory changes and coordinating timely reviews with designated subject matter experts.
• Evaluate learning effectiveness using assessment results, learner feedback, stakeholder input, and available performance data; identify whether performance gaps require learning or non-learning solutions and implement appropriate improvements.
• Maintain training assignments, completion records, assessments, curricula, and related documentation within the learning management system and other designated platforms.
• Manage assigned learning projects, timelines, deliverables, and stakeholder communication while balancing changing priorities and applying established L&D standards and adult-learning principles.
• Perform other duties and support additional learning initiatives as assigned.
• Collaborate closely with
• Bring thoughtfulness, reliability, and follow‑through to your work
• Identify and implement better ways to serve patients, providers, and teammates

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What We’re Looking For

You may be a great fit if you bring:

• Deep care about the human impact of your work
• Clear communication and effective collaboration skills
• Strong ownership and accountability for your responsibilities
• Comfort learning, adapting, and growing in a dynamic environment
• A desire to be part of a team that values empathy and high standards

Required Qualifications

• Bachelor’s degree or equivalent relevant experience
• Five years of experience in learning and development, training, instructional design, healthcare operations, or a related area 
• Demonstrated experience facilitating operational or systems-based training
• Experience creating structured onboarding programs and performance-support materials

Preferred Qualifications

• Experience working in or supporting healthcare Intake, admissions, patient access, referral management, benefits verification, prior authorization, reimbursement, or related functions strongly preferred.
• Experience in specialty pharmacy, home infusion, ambulatory infusion, or another complex healthcare environment preferred
• Experience developing and facilitating learning for operational, systems-based, or workflow-driven roles.   

You don’t need to check every box - we care just as much about how you show up as what’s on your resume.

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Why LUX Infusion

At LUX Infusion, we believe infusion care deserves more light - more warmth, more clarity, and more connection.

Here, you’ll find:

• Purpose‑driven work with real impact
• A patient‑first, clinician‑led culture
• Supportive, collaborative teammates
• The opportunity to grow with a company building something meaningful

Come help us elevate infusion care - and see what’s possible when care comes first.

 

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PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

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EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

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GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.