Regional Director, AIC Operations

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care as something more human, more supportive, and more connected. We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes.

We’re looking for a Regional Director, AIC Operations who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day.

---

Why This Role Matters

The Regional Director, AIC Operations provides strategic leadership, operational oversight, and financial accountability across multiple ambulatory infusion center (AIC) locations. This role is responsible for driving operational performance, improving site profitability, optimizing resource utilization, and ensuring regulatory compliance across a multi-site infusion network.
The Regional Director partners closely with clinical leadership, finance, revenue cycle, intake, pharmacy, scheduling, and business development teams to execute scalable operational strategies that improve patient access, treatment growth, operational efficiency, and margin performance. This role combines remote operational management with routine on-site leadership presence to support branch performance, workforce engagement, and expansion readiness.

What You’ll Do

Responsibilities include:

Essential Functions & Responsibilities

The responsibilities listed below are representative of the essential functions of the role and may evolve based on business needs.

Core Responsibilities

• Provide strategic and operational leadership across multiple ambulatory infusion center locations within an assigned region
• Drive operational performance, scalability, and consistency across a multi-site infusion network
• Support growth initiatives through operational readiness, workforce planning, and performance optimization

Operational Responsibilities

• Oversee daily operations across multiple infusion branch locations utilizing a hybrid leadership
  model combining remote management and routine on-site visits
• Drive performance against key operational metrics, including:
• Treatment volume growth
• Referral conversion rates
• Chair utilization
• Site profitability and margin performance
• Labor productivity
• Inventory accuracy
• Scheduling efficiency
• Patient satisfaction scores

• Analyze operational dashboards, financial reports, and KPI trends to identify opportunities for
revenue growth, expense reduction, and workflow optimization
• Lead operational performance improvement initiatives to increase throughput, scalability, and
margin performance
• Develop and implement standardized operational workflows to improve consistency,
efficiency, and quality outcomes
• Support operational planning, staffing, and readiness for new branch openings, acquisitions,
and integration initiatives

Leadership Responsibilities

• Lead and support a distributed, multi-site operations team across remote and on-site infusion
  environments
• Conduct performance reviews, leadership rounding, and operational coaching sessions
• Foster a culture of accountability, operational excellence, collaboration, and patient-centered
  care.
• Support hiring, onboarding, succession planning, and talent development across the region
• Partner with site leaders to establish measurable goals and performance expectations

Financial & Business Management Responsibilities

• Maintain accountability for regional operational and financial performance, including revenue
  growth, gross profit, labor utilization, and operating expense control
• Bring thoughtfulness, reliability, and follow‑through to your work
• Identify and implement better ways to serve patients, providers, and teammates
• Monitor site-level P&Ls, budget adherence, and operational spend
• Partner with finance and revenue cycle teams to improve reimbursement performance, reduce denials, and optimize collections
• Identify opportunities to improve chair utilization, scheduling efficiency, referral pull-through, and infusion capacity
• Utilize financial and operational data to support forecasting, staffing models, and strategic growth planning
• Drive initiatives that improve EBITDA contribution and long-term site scalability
• Support inventory optimization efforts, including medication reconciliation, waste reduction, purchasing oversight, and supply chain coordination

Compliance & Quality Responsibilities

• Ensure compliance with federal, state, accreditation, and organizational requirements related to infusion services, medication handling, and patient safety
• Partner with clinical leadership to maintain alignment with USP standards and infusion best practices
• Conduct operational audits, safety reviews, and compliance assessments during site visits
• Implement and monitor corrective action plans as needed
• Maintain readiness for accreditation surveys, regulatory inspections, and internal audits
• Ensure operational processes support safe medication storage, handling, documentation, and inventory management

Cross-Functional Collaboration

• Partner with nursing leadership, intake, reimbursement, pharmacy, compliance, finance, HR, scheduling, and quality teams
• Collaborate on patient access workflows, clinical coordination, revenue cycle initiatives, and operational improvements
• Serve as the primary operational escalation point for issues impacting patient care, workflow efficiency, staffing, or branch performance
• Support business development and provider relationship initiatives contributing to referral growth and regional expansion

Strategic Planning & Growth

• Lead operational preparation and integration for new branch openings, acquisitions, and regional expansions
• Identify opportunities to enhance operational efficiency, patient access, and infusion service capabilities
• Support implementation of scalable infrastructure, reporting tools, and standardized workflows across a growing network
• Evaluate operational technologies and process improvement initiatives that support sustained growth

Additional Duties

 Perform other related duties as assigned

Required Qualifications

• Bachelor’s degree in business, Healthcare Administration, Operations, or related field—or equivalent operational leadership experience
• Operational leadership experience in healthcare, infusion services, ambulatory care, specialty pharmacy, or multi-site healthcare operations
• Demonstrated experience managing operational metrics, financial performance, and multi-site accountability
• Strong understanding of healthcare operations, compliance standards, staffing models, and performance management
• Experience leading distributed or hybrid teams
• Strong analytical, financial, and operational problem-solving skills
• Ability and willingness to travel routinely to infusion branch locations.

Preferred Qualifications

• Experience in ambulatory infusion, specialty pharmacy, or similar patient-service healthcare environments
•  Experience supporting de novo site launches, acquisitions, or operational integrations
• Knowledge of infusion reimbursement models, margin drivers, and revenue cycle workflows
•  Experience with KPI dashboards, analytics, and performance reporting
• Knowledge of USP standards and medication handling requirements
• Lean, Six Sigma, or continuous improvement experience

Knowledge, Skills & Competencies  

Core Competencies

• Operational Leadership
• Financial & Business Acumen
• Multi-Site Operations Management
• Strategic Planning & Execution
• Data-Driven Decision Making
• Performance Improvement
• Workforce Leadership & Accountability
• Regulatory & Safety Awareness
• Collaboration & Communication
• Patient-Centered Operations
• Continuous Improvement
• Operational Scalability & Growth Strategy

What Success Looks Like in This Role

• Demonstrates strong ownership of regional operational and financial performance
• Drives measurable improvements in site profitability, efficiency, and patient access
• Builds strong partnerships across clinical, operational, and corporate teams
• Leads with visibility, accountability, and consistency across remote and on-site environments
• Maintains compliance, quality, and safety standards across all locations
• Contributes to a high-performing, patient-focused culture aligned with organizational goals

---

What We’re Looking For

You may be a great fit if you bring:

• Deep care about the human impact of your work
• Clear communication and effective collaboration skills
• Strong ownership and accountability for your responsibilities
• Comfort learning, adapting, and growing in a dynamic environment
• A desire to be part of a team that values empathy and high standards

You don’t need to check every box - we care just as much about how you show up as what’s on your resume.

---

Why LUX Infusion

At LUX Infusion, we believe infusion care deserves more light - more warmth, more clarity, and more connection.

Here, you’ll find:

• Purpose‑driven work with real impact
• A patient‑first, clinician‑led culture
• Supportive, collaborative teammates
• The opportunity to grow with a company building something meaningful

Come help us elevate infusion care - and see what’s possible when care comes first.

---

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

---

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

---

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

---

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.