Tier II - IT Engineer

A bit about Lyra…

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

• Provide IT support to internal and external customers
• Troubleshoot and resolve IT related inquiries and problems
• Maintain and update our knowledge base and technical documents
• Ensure service delivery quality at all times

• Bachelor's degree in computer science or related field
• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner

• Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients 
• Maintaining clear communication with clients 
• Keeping assigned tickets organized and updated 
• Periodic assignment of afterhours on call support 
• Periodic visits onsite at our clients

• Base salary of up to $70,000 per year, based on experience
• Health, Dental, Vision & other additional benefits 
• 401K (With 3% Match) eligible after 90 Days
• Generous PTO

• Apply to the position, upload your resume, and answer the questions in the application. 
• Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview. 
• Upon reviewing the video interview, we'll email you asking to setup an in-person interview. 
• After the interview we will email you asking for references. 
• We will call you letting you know our decision and discuss compensation. 
• At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!

If you are interested in taking the next step in your career and meet the criteria, consider applying today! We look forward to reviewing your application.