Finance and Administration Officer - ONGC Systems

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.   

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 100+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients. 

About The Position

One of our operating companies, ONGC Systems, is looking for a Finance and Administration Officer to join their team in Arundel, Queensland.

 

The Finance & Administration Officer plays a key role in supporting efficient client onboarding and offboarding, assisting new clients with account setup and establishing Direct Debit payment arrangements where required. The role involves providing clear guidance to customers on engaging with ONGC Finance, managing monthly and ad hoc invoicing and overseeing Agreement and COD invoicing cycles.

In addition, the Officer is responsible for developing and maintaining Standard Operating Procedures (SOPs) and working closely with the team to document, improve and refine core business processes.

Responsibilities

Client Onboarding & Offboarding

• Support client onboarding and offboarding processes

• Assist new clients with account setup

• Establish Direct Debit payment methods where required

• Provide customers with guidance on engaging with ONGC Finance

Invoicing & Finance Administration

• Conduct mid-month and month-end agreement invoicing

• Manage COD invoicing

• Enter supplier bills into ConnectWise / Business Central

Process Documentation

• Prepare, maintain and update Standard Operating Procedures (SOP's)

• Collaborate with the team to document and refine core business processes

Order Receipting & Dispatch

• Receipt supplier orders, licences and hardware

• Reconcile licensing subscriptions (Microsoft CSP/Azure, Sophos, ThreatLocker, Kyocera Managed Print)

• Coordinate couriers and hand over orders to the service team for delivery

Administration & Accounts Support

• Manage Admin and Accounts boards

• Respond to customer and vendor enquiries in line with SLA targets

• Escalate requests as required to achieve resolution

Skills required

• 2-3 years of experience in a Finance and Administration Officer position, or similar. 
• Experience with ConnectWise and Business Central desirable
• Experience supporting client onboarding and offboarding processes
• High attention to detail with strong data accuracy skills
• Confident written and verbal communication skills
• Strong organisational and time-management skills
• Ability to manage multiple tasks 

Benefits

• Work from home up to 3 days per week
• Part-time hours available and flexible hours