COO

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management. 

1. Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them for the long-term. We believe in the value of our acquisitions and want to grow. 
2. We bought our companies because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team, culture and branding in place. 

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.  

COO - Role Overview:

Lyra Technology Group is actively seeking candidates to join the leadership team of one of our newly acquired businesses headquartered in the Gold Coast. We are seeking strong operators that thrive in a hands-on environment, make smart trade-off decisions between growth and profitability, and inspire high-performing teams.

Responsibilities:

• Develop and execute strategic plans to hit financial targets, monitor performance, and make disciplined, ROI-driven decisions across the business.
• Oversee operations, ensuring clients receive consistent, high-quality managed IT services with strong adherence to service commitments and customer satisfaction scores.
• Drive operational efficiency across the technical teams by refining workflows, ticketing processes, and escalation procedures.
• Evaluate and optimize the company's technology stack, vendor relationships, and tooling to improve margins and service quality.
• Recruit, develop, and motivate a results-oriented team. Set clear goals, provide regular feedback, and foster a culture of continuous improvement.
• Ground priorities and growth initiatives in data, tracking key MSP metrics such as ticket volume, resolution times, utilization rates, and recurring revenue per client.

Requirements:

• Bachelor's degree in Business, Information Technology, or a related field (MBA a plus).
• Track record of success in an operational leadership role, ideally within a technology, IT services, or service-based business (MSP experience a plus but not required).
• Strong people management skills including hiring, development, and performance management of teams.
• Resourceful and hands-on; comfortable operating in a small business environment and jumping in where needed.
• Excellent communication and client relationship skills, with the ability to translate technical concepts for non-technical stakeholders.
• Data-driven mindset with experience implementing, tracking, and acting on key operational KPIs.
• Proven experience in an SMB management or senior leadership role is a strong plus.

Base compensation range for this role is $150,000 - $175,000.