Sales Support Specialist

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

Lyra Technology Group is looking for a full-time Sales Support Specialist to join the team at one of our operating companies, ImageQuest. The Sales Support Specialist will ensure ImageQuest clients and employees have the equipment and supplies needed to ensure best-in-class technology and uninterrupted support for their day-to-day business operations.

A bit about ImageQuest…

ImageQuest provides best-in-class IT services, IT consulting, IT support, and IT compliance and cybersecurity services to clients in Brentwood, TN. Our Cloud Computing services are carefully designed solutions that keep your team productive, secure, and compliant - wherever they work. Our Cloud Computing solutions can reduce or eliminate your IT capital expenses, give what equipment you do have a longer life, and covert IT expenses at a predictable monthly cost.

Your work as the Sales Support Specialist includes several components:

•    Successfully manage entire purchasing process for daily needs as well as involvement with multiple client projects
•    Collaborate and communicate with project team, sales, account management, solutions engineering and leadership to ensure team is aware of details of purchases, equipment delivery status, and        pricing
•    Understand vendor pricing, selection, and availability to effectively provide best options to leadership, sales, relationship managers and solutions engineering
•    Ensure overall efficiency of ImageQuest office by managing infrastructure support (e.g., supplies, access control systems, and facilities management of the building) 
•    Send client communications, participate in client meetings and manage smaller client accounts
•    Sales order billing for client hardware and fixed fees as well as third party billing to vendors

Source, Build, and Manage Vendor Relationships
•    Collaboratively evaluate current and prospective vendors, recommend changes as needed, and serve as an interface to manage vendor relationships
•    Document and maintain ordering processes specific to each vendor, including escalation contacts, billing contracts, promotional terms and conditions, and purchasing minimums/requirements
•    Work to find alternates and substitutions when needed due to supply chain issues
•    Develop internal relationships, which is necessary to operate efficiently and effectively
•    Recommend changes and enhancements to system and / or processes 

Procurement - Support ImageQuest Client Needs
•    Assist Relationship Managers, Solutions Engineering and the Project Team to:
o    Source and price new technology/equipment solutions 
o    Understand client timelines and source equipment/technical solutions to meet key dates and deliverable
o    Provide product specifications, features, and benefits for proposal and sales presentations
o    Identify data to include in monthly reporting and be prepared to generate additional reports and pull data (such as costs, budgets, and expenses) as needed
o    Assist project management team in timing and delivery of new solution installations 
o    Follow up on open tickets waiting on parts/equipment to update ticket
•    Process internal and client purchasing requests and place orders in a timely manner:
o    Source and order equipment, hardware, software, and licenses
o    Utilize ConnectWise to identify equipment/licenses needed, generate purchase order, and order in a timely manner
o    Monitor purchase order progress regularly to ensure orders in process
o    Escalate with vendors as needed to ensure orders are processed and equipment delivered as scheduled
o    Escalate with ImageQuest leadership team as needed for assistance to meet scheduled delivery
o    Assist Field Technicians with tracking and ticketing associated with shipping, receiving, delivery, returns, and warranty of all equipment and supplies
o    Monitor and maintain inventory levels
•    Participate in meetings as needed
•    Consistently and accurately maintain ConnectWise with information needed by all departments to successfully care for clients and opportunities
•    Establish, build, and maintain strong working relationships with technical and sales team 
•    Document warranty information within ticketing and documentation platform, process warranty claims, and return to vendor (RMA) orders and follow up as needed

Facilities Management - Support ImageQuest Needs
•    Work closely with ImageQuest team members to order and maintain site inventories
•    Work with management team, when necessary, to upgrade internal technology 
•    Other duties as assigned
•    Billing- Support ImageQuest Needs
•    Sales order billing for client hardware and fixed fees
•    Equipment tracking
•    Project sales order billing for client hardware and fixed fees
•    Invoicing queue/service ticket billing for hardware destruction, additional client shipping charges
•    Create invoices in ConnectWise 
•    Verify/post information in Lyra Business Central
•    Manage information in Alternative Payments for payment processing.
•    Internal Purchasing credit card management, processing and accounting documentation
•    Work with Accounting for documentation and strict timelines during month end
•    Third party vendor service billing related to client projects or service tickets

Our ideal Sales Support Specialist has the following qualifications:
•    Bachelor’s degree or equivalent work experience desired
•    1+ years’ experience of successful sales operations or account management, including procurement/purchasing
•    Basic understanding of Managed Services Provider (MSP) business
•    Experience in establishing and growing vendor relationships
•    Ability to work both independently and collaboratively
•    General technical knowledge a plus
•    Ability to prepare written communication and materials
•    Interpersonal skills such as telephony and communication skills, active listening, and client care
•    Excellent organizational skills with keen attention to details
•    Ability to function well in a high-paced environment
•    Ability to multi-task and adapt to changes quickly

The targeted base compensation for this role is $70,000-$80,000 per year and will operate out of the Brentwood, TN office.
If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment—we want to hear from you.