Associate Client Service Director
Much of what you need to know about minds + assembly is captured in the name itself: we think, we create, and (+) we put things together. It’s really that simple—and that shockingly different. Of course, the simplicity of our name belies the depth of what we deliver to our most honored (and often overjoyed) clients. Our work is consistently at a higher caliber than they are used to, simply because we push ourselves to think and build differently. Combine this with an obsessive attention to client service, and you arrive at a place where we stand alone among agencies. Arrogant? No. Confident? Of course, but only because we’ve put together a team of people who are good AF in every way.
Open Position: Associate Client Service Director
About the role:
An Associate Director is the guiding force behind the team. Living by the principle of “uncompromising
standards," the Associate Director is at the top of their game, creatively, executionally, and strategically.
They provide day-to-day leadership and oversee agency work with ease and simplicity. They have a
keen eye to assess all work from both the client and team perspective and to provide feedback and
support to the team at all levels. They work across all departments to game plan solutions to client
challenges that are attainable and amenable and that will ensure team excellence. With a strong focus
on strategic direction and maintaining creative excellence, they set the tone for the team and foster a
positive and collaborative work environment where everyone can thrive.
Job responsibilities:
● Effectively leads short term planning, long-term planning, and crisis management (when required)
● Communicates clearly and succinctly with impact and integrity
● Fearless in communications: Live, virtual, written
● Inspires inventive thinking
● Ensures agency work meets uncompromising standards: thinking, creative, tactics, and presentation of ideas (slides and actual presenting)
● Nurtures CS talent: coaching, radical honesty, growth+
● Manages brand’s financial health and growth
● Identifies opportunities for organic growth
● Understands the type of team complexion needed to successfully run the brand
● Drives client conversations on larger scope changes
● Leads cross-functional teams in delivering programs
● With the team, manages project execution to ensure processes are being followed and that projects comply with regulatory requirements
● Manages tight deadlines and exceeds client expectations with attention to detail and flawless execution
● Maintains an action and solution oriented approach at all times
● Understands clients’ businesses, industry, competitors, key drivers, environment, etc.
● Relentlessly works to identify opportunities to bring value to our clients’ businesses
● Articulates clients’ brand objectives and ensures they are incorporated into recommendations
● Contributes to the development of the account plan for each client
Professional skills and requirements:
● 7-9 years client services experience in healthcare advertising
● Maintain and grow client relationships
● Intake new client opportunities and brief coordination
● Setup, lead, and run client meetings, provide follow-up and recap notes
● Excellent collaboration, cross agency and with cross client partners
● Strong financial acumen
● Ability to manage multiple clients at a single time
● Strong presentation and communication skills is a must
● Lead difficult client discussions as needed
At minds + assembly, the engine of our business is commercial invention. We approach every project—actually, every aspect of our work—as an opportunity to dip our toes into the revitalizing stream of the new. The original conception of our agency (which has since been realized) was that of a happy workshop, a place where the mind and hands are free to construct brilliant new things for our clients. Yet, we never forget that we are in fact a business. Everything we do is to further the commercial goals of our clients, whether that is to sell a product or an idea. To achieve this, we continue to add only the best people—those who have the right talent, temperament, and teamwork orientation—to further our collective goals. Then we ask that each person adhere to two simple and equally important principles: uncompromising standards and unconditional support. In other words, we push each other, hard, to produce the best work possible, yet always with the knowledge that we have each other’s backs.
We’re looking for people with curiosity and expertise, and most of all, a positive attitude. If that sounds like you, send website links, portfolios, resumes, and passion projects to hello@mna.co
Apply for this job
*
indicates a required field