VP Director, Client Service(UK)

Much of what you need to know about minds + assembly is captured in the name itself: we think, we create, and (+) we put things together. It’s really that simple—and that shockingly different. Of course, the simplicity of our name belies the depth of what we deliver to our most honored (and often overjoyed) clients. Our work is consistently at a higher caliber than they are used to, simply because we push ourselves to think and build differently. Combine this with an obsessive attention to client service, and you arrive at a place where we stand alone among agencies. Arrogant? No. Confident? Of course, but only because we’ve put together a team of people who are good AF in every way. 

Open Position: VP, Client Service Director (Europe)

About us:

Much of what you need to know about minds + assembly is captured in the name itself: we think, we create, and (+) we put things together. It’s really that simple and that shockingly different. Of course, the simplicity of our name belies the depth of what we deliver to our most honored clients. Our work is consistently at a higher caliber than they are used to because we push ourselves to think and build differently. Combine this with an obsessive attention to client service, and you arrive at a place where we stand alone among agencies. Confident? Yes, because we’ve built a team of people who are exceptional in every way.

At minds + assembly, the engine of our business is commercial invention. We approach every project, every brief, and every opportunity as a chance to build something new for our clients. While our roots are in New York, we are actively expanding our global footprint, bringing our model of thinking, making, and assembling to partners around the world.

About the role:

The VP, Client Service Director is a true leader who sets the tone for each brand team. They are known for their ability to lead, elevate, and clearly articulate direction, while continuously inspiring innovation in the work and ensuring the health of the business. Their strategic insight and creative mindset make them a trusted partner to both clients and colleagues.

This role is based in Europe and represents a unique opportunity to serve as one of the founding leaders in our global expansion. While Minds + Assembly does not yet have a physical office in Europe, this individual will operate as a core member of a connected, distributed “global office,” partnering closely with teams across the US spanning strategy, creative, writing, and design.

This person will act as a primary client lead for global engagements, serving as an on-the-ground partner to international stakeholders while ensuring seamless integration with our US-based teams. They will play a critical role in shaping how Minds + Assembly shows up globally, helping to establish the foundation, ways of working, and standard of excellence for our growing international presence.

Job responsibilities:

• Manages overall portfolio/group of accounts, driving overall client success
• Serves as a primary client lead for global accounts, representing Minds + Assembly across international stakeholders
• Acts as a senior, on-the-ground presence in Europe, ensuring strong partnership and continuity across global engagements, with the ability to both shape strategy and execute tactically
• Builds and maintains strong relationships across client organizations, including senior stakeholders and procurement
• Identifies and drives new business opportunities across both existing and new global accounts
• Leads and develops high-performing client service teams, both locally and across distributed global teams
• Partners closely with US-based teams across strategy, creative, and production to deliver integrated, cross-market solutions
• Navigates regional market dynamics and ensures work is relevant, compliant, and impactful across geographies
• Operates seamlessly across time zones, ensuring accessibility and responsiveness to global clients

Job expectations: 

• Represents the very best of m+a
• Lives our values
• Drives toward our mission
• Promotes our principles
• Inspires our teams
• Maintains consistent leadership presence across the organization
• Proactively engages in agency initiatives
• Fuels cross-functional and cross-regional collaboration
• Works effectively across all agency functions
• Is action- and solution-oriented at all times
• Models charismatic leadership
• Commands the room to influence with impact
• Thinks like an owner

Is a:

• Financial owner (in partnership with finance)
• Strategic leader
• Creative guardian
• Talent coach
• Leads new business pitches
• Devises strategic opportunities and promotional plans
• Presents with confidence and clarity
• Initiates seamless onboarding

Professional skills and requirements:

• 11+ years of client services experience in healthcare advertising
• Experience working across global or multi-market brands, with a strong understanding of regional nuances
• Proven ability to build and grow client relationships at the Director/Sr. Director level and above
• Experience leading complex, multi-stakeholder engagements across geographies
• Ability to collaborate effectively with US-based teams while supporting international markets
• Strong cultural awareness and adaptability when working with global clients
• Experience managing distributed teams and working across time zones
• Proven ability to grow client business
• Strong understanding of account planning and client business objectives
• Experience developing and managing scopes of work in partnership with production
• Deep understanding of multidisciplinary teams and when to engage resources
• Strong communication skills, with the ability to flex across formats and audiences
• Forward-thinking, solution-oriented mindset
• Impeccable attention to detail and accountability

Highly organized, with the ability to manage multiple priorities simultaneously

At minds + assembly, the engine of our business is commercial invention. We approach every project—actually, every aspect of our work—as an opportunity to dip our toes into the revitalizing stream of the new. The original conception of our agency (which has since been realized) was that of a happy workshop, a place where the mind and hands are free to construct brilliant new things for our clients. Yet, we never forget that we are in fact a business. Everything we do is to further the commercial goals of our clients, whether that is to sell a product or an idea. To achieve this, we continue to add only the best people—those who have the right talent, temperament, and teamwork orientation—to further our collective goals. Then we ask that each person adhere to two simple and equally important principles: uncompromising standards and unconditional support. In other words, we push each other, hard, to produce the best work possible, yet always with the knowledge that we have each other’s backs.