VP Associate Director, Client Service

Much of what you need to know about minds + assembly is captured in the name itself: we think, we create, and (+) we put things together. It’s really that simple—and that shockingly different. Of course, the simplicity of our name belies the depth of what we deliver to our most honored (and often overjoyed) clients. Our work is consistently at a higher caliber than they are used to, simply because we push ourselves to think and build differently. Combine this with an obsessive attention to client service, and you arrive at a place where we stand alone among agencies. Arrogant? No. Confident? Of course, but only because we’ve put together a team of people who are good AF in every way. 

Open Position: VP Associate Director, Client Service - Hashtag Health 

Overview: 

We’re seeking an Account Director who brings a VP mindset—a strategic leader, relationship builder, and portfolio grower who thrives in a social-first, healthcare environment. You are the face of the business for your clients: confident, credible, and effortlessly personable. You know how to build trust, “work the room,” and turn relationships into long-term partnerships and growth opportunities. Internally, you lead with clarity and purpose—ensuring every deliverable is strategically grounded, creatively strong, and tied to real business impact. 

 Role & Responsibilities:

• Own and grow senior client relationships as a trusted advisor, leading presentations, QBRs, and day-to-day communications with confidence and polish  
• Build strong rapport and influence across stakeholders, ensuring clients value the partnership 
• Drive organic account growth by identifying new opportunities and shaping scopes aligned to business goals  
• Support new business efforts, including pitch development and strategic storytelling
• Oversee account financials, including forecasting, scoping, and profitability
• Lead MLR processes and Veeva submissions with precision and compliance rigor
• Direct cross-functional teams across Strategy, Creative, Analytics, and PM with clear, actionable guidance  
• Foster a collaborative, accountable team environment that elevates the quality of work  
• Monitor competitive landscape and adjust strategies to maintain impact and relevance 

 Experience:

• 5-7+ years pharma agency experience (PR, advertising, or med comm) with branded and unbranded campaign expertise (social-first preferred)  
• Strong understanding of social within regulated environments, including MLR/Veeva processes 
• Proven ability to manage budgets, grow accounts, and drive business impact  
• Excellent communication skills with executive presence and strong client instincts  
• Highly organized, detail-oriented, and adaptable in a fast-paced environment  
• Willingness to travel for client meetings and live events  

At minds + assembly, the engine of our business is commercial invention. We approach every project—actually, every aspect of our work—as an opportunity to dip our toes into the revitalizing stream of the new. The original conception of our agency (which has since been realized) was that of a happy workshop, a place where the mind and hands are free to construct brilliant new things for our clients. Yet, we never forget that we are in fact a business. Everything we do is to further the commercial goals of our clients, whether that is to sell a product or an idea. To achieve this, we continue to add only the best people—those who have the right talent, temperament, and teamwork orientation—to further our collective goals. Then we ask that each person adhere to two simple and equally important principles: uncompromising standards and unconditional support. In other words, we push each other, hard, to produce the best work possible, yet always with the knowledge that we have each other’s backs.