Back to jobs
New

Manager - Training

Lawrenceville, Georgia, United States

Description Summary: The Training Manager leads the delivery and continuous improvement of customer training programs across all M3 products, including Accounting Core™, CoreSelect™, Insight™, Labor Management™, and add-on solutions (e.g., Intelligent Imaging, Document Imaging, PMS/POS mapping, project work, etc.).  This role ensures customers are equipped with the knowledge and skills to successfully use M3’s software solutions. The Training Manager develops and mentors trainers, oversees training delivery quality, and partners across departments to align training with customer success and product adoption goals.​     

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties. 

  • Lead, mentor, and develop the Training team (including supervisor and specialists I–III), providing coaching, feedback, and support for professional growth. 
  • Oversee the planning, coordination, and execution of customer training programs, ensuring alignment with implementation timelines and product scope. 
  • Serve as the escalation point for training-related challenges, ensuring resolution and customer satisfaction. 
  • Audit training content and delivery for accuracy, quality, and consistency. 
  • Collaborate with Product, Support, and Onboarding teams to ensure training materials are up to date and reflect the latest product functionality. 
  • Develop and maintain training standards, materials, and documentation to promote consistency. 
  • Track and report training KPIs, including attendance, satisfaction, adoption metrics, and effectiveness. 
  • Drive process and content improvements to enhance training delivery, including the use of new technologies, formats, or platforms. 
  • Support change management initiatives, ensuring training addresses new processes, products, or organizational updates. 
  • Partner with leadership to provide executive updates on training impact, customer adoption, and team capacity. 
  • Participate in or lead customer group trainings, virtual trainings, and workshops as needed. 
  • Stay current with best practices in adult learning, instructional design, and SaaS training delivery. 
  • Travel as required to deliver training sessions or support customer engagements. 
  • Create business plans / value propositions for all expenses and new initiatives 
  • Facilitate/Manage new vendor pilot implementations as directed by leadership 
  • Continuously promote and improve employee engagement on T&I processes and internal products knowledge. 
  • Provide Executive Updates for Key Responsibilities. 
  • Perform capacity planning to assist in workforce bandwidth planning. 
  • Other duties as assigned. 

Education/Training/Experience:

  • Bachelor’s degree required in Accounting, Finance, Business, Information Systems, Hospitality, Education/Instructional Design, or related field. Equivalent work experience may be considered. 
  • 5–7+ years of progressive experience in software implementation, configuration, training, or customer onboarding within SaaS, hospitality, or accounting/finance industries. 
  • 2–3+ years of supervisory or leadership experience, with proven ability to coach, mentor, and develop team members. 
  • Experience managing complex projects, multi-product implementations, or enterprise-level customers. 
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); advanced Excel strongly preferred. 
  • Experience with project management methodologies and tools (e.g., Smartsheet, Asana, MS Project, or similar). 
  • Industry-specific system knowledge preferred (e.g., Time & Attendance, ERP, financial reporting, or labor standards tools — depending on pillar). 
  • Certifications in Project Management (PMP, CAPM), Change Management (Prosci), or Customer Success are a plus. 

Physical Requirements:

  • Ability to sit and/or stand for extended periods.
  • Ability to perform work on a computer for extended periods.
  • Ability to work in the office regularly, or pivot to working at home should emergency situations arise.
  • Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality.
  • Ability to lift and move light to moderate items occasionally without reasonable accommodation

Create a Job Alert

Interested in building your career at M3? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

If you're only seeking a fully remote position, this opportunity may not be the right fit.

Select...
Select...

Please answer this question accurately. At this time, we are unable to provide current or future sponsorship for employment authorization. This includes H-1B, OPT, STEM OPT extensions, or other visa classifications requiring employer sponsorship.

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in M3’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.