Claims Specialist

About Maddox:

We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.

Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.

Discover more at: https://www.youtube.com/@MaddoxTransformer or https://www.maddox.com/

About Maddox + You:

Your primary responsibilities will involve processing warranty claims and return requests. You will serve as the main point of contact for our customers by providing clear and responsive communication. Additionally, you will investigate warranty claims by reviewing warranty coverage, emails, pictures, test reports, and other relevant documents. You will bring about timely claim resolutions by coordinating with the various other Maddox business functions and partner vendors to achieve the most mutually beneficial outcomes for both Maddox and our customers. 

More about You:

• You enjoy problem solving and possess the ability to think outside the box.
• Able to navigate complex situations involving ambiguous circumstances.
• Skilled at balancing competing priorities and managing customer expectations.
• Adapts quickly to changing circumstances and evolving requirements.
• Able to maintain composure in stressful situations. 
• Aptitude for creating and maintaining a well-organized workflow.
• You take the initiative to get things done while recognizing when to seek support from others.
• At least 45 WPM typing speed

Experience:

This is not an entry level position, so prior relevant and demonstrated experience is required. 

• 2+ years of experience in a public/customer facing role
• Fantastic written/email communication. You will need to maintain many email conversations each day.
• Proficient with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.)
• Team leadership, account management, or project management experience is a plus

Basics

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace.

Pay: Starting $80k-$99k depending on experience and location; includes bonus and benefits on a typical 45 hrs / week schedule.