DELIVERY DIRECTOR

WE'RE LOOKING FOR

The Delivery Director is responsible for overseeing the smooth, efficient, and high-quality delivery of all creative

outputs from the studio, including print, photography, motion, and digital. Acting as the bridge between creative

ambition and operational execution, this role ensures projects are delivered on time, on budget, and on brief

while maintaining the highest standards of quality and client satisfaction. The Delivery Director mentors client

services and creative teams, establishes best-practice workflows, and partners closely with senior leadership to

align delivery with agency goals. While the role is accountable for operational excellence, financial oversight, and

risk management, it is not responsible for defining creative direction or generating design concepts—its focus is

on enabling and safeguarding the delivery of those ideas.

 

RESPONSIBILITIES

— Be creatively minded and understand how to carefully balance the flexibility required of a business with

creativity at its core, alongside the rigour and strong organisational skills which some of our clients can

expect.

— Be responsible for nurturing strong partnerships with clients and design leads, managing their

expectations accordingly.

— Support Resource Manager & Client Services Director on the planning process to ensure the Account

Management team are set up for success. You will prioritise the work that needs to be done against the

capacity and capability of the team, leading on capacity and demand planning and commercial

profitability targets.

— Support in creating the frameworks and processes by which to manage resource proactively. You will

ensure that the balance is appropriate, i.e. allowing projects to be resourced to meet project deliverables

whilst not overworking the team.

— Support the Client Services Director in forecasting Studio workflow for the upcoming quarter,

providing solutions to how we will deliver upcoming work streams or how we can grow accounts

— Create and develop a strong relationship with the Creative Directors, to form a collaborative relationship

between the two departments

— Working with the Partnership & Growth Team to ensure there is a healthy pipeline, providing

solutions and suggestions for how projects best flow through the studio

— Advise AMs on best practice ways of working to match both internal (colleagues) and external (clients)

expectations.

— Be a strong support for the Client Services Director, with the ability to step up and cover some of their

responsibilities in their absence, where needed.

— Support the PM team to ensure they track and report on the financial status of projects across

accounts against current estimate. You will ensure they proactively highlight potential overruns

accurately, acting as the point of escalation, resolving financial issues in time.

— Be accountable for all financial elements of projects, including oversight on the creation of SOW’s

created by AM’s for clients, costings, and the timing of invoicing, seen as the point of escalation.

 

STRATEGIC LEADERSHIP

— Lead the end-to-end delivery of all studio outputs, ensuring projects across print, photography,

motion, and digital are executed to the highest creative and operational standards.

— Act as the senior point of accountability for project delivery, bridging creative ambition with

operational excellence.

— Partner with senior leadership to align delivery practices with agency vision, client expectations, and

commercial goals.

— Define and implement delivery frameworks, methodologies, and best practices that scale across the

studio.

 

OPERATIONAL OVERSIGHT

— Drive the integration of project management, production, and creative functions to ensure smooth

workflow and effective collaboration.

— Establish clear KPIs, reporting structures, and performance measures for delivery efficiency.

— Establish clear process for projects to follow for bets creative output and agency protection (licensing,

client approval etc.)

— Ensure all outputs—print, photography, digital, experiential—are delivered on time, on budget, and on

brief.

— Work with resource team to build a strong black book of freelancers and suppliers for future

collaborations.

 

CLIENT AND STAKEHOLDER MANAGEMENT

— Build trusted relationships with key clients, acting as a delivery lead who ensures confidence in

execution.

— Translate client needs and creative strategy into realistic delivery plans, managing expectations

around scope, timing, and budget.

— Serve as escalation point for delivery challenges, resolving issues quickly and effectively.

 

FINANCIAL ACCOUNTABILITY

— Own delivery budgets across multiple accounts, ensuring accurate forecasting, cost control, and

profitability.

— Negotiate with suppliers, partners, and freelancers to achieve best value and quality.

— Identify efficiencies and process improvements to drive margin growth.

— Create pipeline of production predicting and reconciling margins

 

TEAM LEADERSHIP AND DEVELOPMENT

— Lead, mentor, and inspire delivery, project management, and production across creative and

client services teams

— Foster a culture of collaboration, accountability, and proactive problem solving.

— Identify training and development opportunities to strengthen delivery capabilities within the

agency

 

QUALITY AND RISK MANAGEMENT

— Ensure rigorous quality control processes are in place across all outputs.

— Anticipate and mitigate risks to delivery, ensuring resilience in process and workflow.

— Uphold brand integrity, legal compliance, and creative excellence across every project.

 

INNOVATION AND GROWTH

— Champion new tools, technologies, and processes that enhance delivery effectiveness.

— Drive continuous improvement, embedding agile ways of working where appropriate.

— Drive client growth by proactively identifying and selling in production opportunities

— Work in partnership with Client Services and the Partnership & Growth team to define precise

scopes that set new opportunities up for success

— Drive continuous improvement, embedding agile ways of working where appropriate.

— Support agency growth by shaping delivery capabilities that align with future client needs and

market trends.