Assistant Digital Merchant

SUMMARY 

The Assistant Digital Merchant is responsible for managing and optimizing the online product catalog to drive sales and enhance the customer shopping experience. This role involves creating and maintaining product display pages, monitoring inventory, analyzing sales performance, and ensuring accurate, compelling product content across the site. This position works from Magnolia Headquarters in Waco, Texas. It reports to the Ecommerce Manager and has no supervisory responsibilities.   

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Develop category expertise to drive sales and improve conversion by maximizing product placement and attribution, and digital assets are optimized to drive sales and customer engagement*   
• Responsible for the activation of all seasonal product, including partnering with photography, merchandising, and developing SEO-optimized product titles and descriptions with clear, concise, and persuasive copy that highlight key features, benefits, and unique selling points*  
• Drive accuracy across all content, navigation, categories, and floorset-related strategies*  
• Analyze product performance metrics and track engagement with content and product by leveraging merchandising insights, to drive customer engagement and product conversion. 
• Execute daily site reviews with customer-first insight and make site updates and optimizations as needed*   
• Review online competitor site merchandising, promotional execution, and user experience to identify opportunities, then see ideas through to execution    
• Manage relationship and optimizations with 3rd party ratings and reviews vendor and actions and follow ups on customer rating in reviews, including communication with guest services and merchandising team  
• Address and resolve product errors, technical issues, or content discrepancies promptly, coordinating IT support when needed. 
• Keep up to date on shipping costs trends and implementation, making recommendations based on changes seen in competitive landscape.  
• Participate in operational needs as related to product, cart and checkout, and other site functions. 
• Monitor product inventory levels as it impacts seasonal launches, site and marketing content, coordinating POs with Planning Ops and the warehouse team. 

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals.  
• Critical Thinking: Identify and communicate challenges in day-to-day activities. Ability to analyze data, trends, and patterns.  
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Possess knowledge and skills related to specific area(s) and specialized tools and techniques relevant to specialization.  
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management.  
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience.  
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.  
• Hard skills: Proficiency in Microsoft Excel required.  

 ELIGIBILITY QUALIFICATIONS 

• Bachelor's degree from a 4-year college or university preferred  
• 0-3 years of related work experience  

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.  

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.