Information Technology - Systems Analyst

SUMMARY 

At Magnolia, the Systems Analyst is responsible for analyzing, designing, administering, configuring and supporting core enterprise technology systems, including (but not limited to) Oracle NetSuite and Shopify. This role ensures that systems operate efficiently, securely, and in alignment with business goals, particularly in finance, operations, and e-commerce. This role will collaborate with internal teams and external partners to optimize workflows, manage integrations, and support end-users. This position works from Magnolia Headquarters in Waco, Texas.  It reports to the Director of Technology and has no supervisory responsibilities.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Gather and analyze user requirements to design effective system solutions 
• Support and maintain departmental or organization-wide applications* 
• Collaborate with users and IT staff to troubleshoot issues and improve system performance 
• Document system processes, configurations, and user guides and maintain documentation for support procedures* 
• Assist in testing, deployment, and training for new or updated systems 
• Monitor system usage and recommend improvements* 
• Ensure data accuracy and integrity across supported systems 
• Work with vendors or developers to implement software updates or enhancements 
• Provide Tier 2/3 support and training for internal users* 
• Collaborate with vendors and developers for advanced troubleshooting and enhancements 
• Monitor system performance and recommend improvements 
• Stay current with platform updates, best practices, and emerging technologies* 
• Perform other duties as assigned 
• Oracle NetSuite Responsibilities: 
  • Administer NetSuite ERP including user roles, permissions, workflows, saved searches, dashboards, and customizations 
  • Manage NetSuite modules such as Financials, Inventory, CRM, and Order Management 
  • Coordinate system upgrades, patches, and new feature rollouts 
  • Develop and maintain scripts using SuiteScript and SuiteFlow for automation and customization 
  • Ensure data integrity and compliance with financial and operational standards 
  • Collaborate with finance and operations teams to improve reporting and process efficiency 

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Build a team that exemplifies Magnolia cultural and operating values. Effectively evaluate team members' strengths and ensure members are operating in their strengths. Identify, communicate to, and train employees whose performance needs to improve. 
• Critical Thinking: Evaluate and address problems quickly, efficiently, and effectively. Have an analytical and unbiased approach. Understand financial metrics, budgeting, and resource allocation to make decisions. 
• Expertise: Maintain a thorough understanding of your area and each role in it to ensure all work is completed accurately and on time. Stay current on trends and advances in your field.  Foster employees' abilities to become experts by connecting them with the resources and training needed. 
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. Interact with various stakeholders including executives and external stakeholders and utilize strong written and verbal communication skills to clearly, concisely, and accurately, convey ideas, expectations, and feedback. 
• Guest Focus: Establish and uphold a culture of exceptional guest engagement and service, setting a standard through exemplary leadership. 
• Strategy and Goal Setting: Approach change with positivity and curiosity, leading through ambiguity. Break down team goals into daily or weekly goals, establish metrics, and communicate what actions employees must take to contribute to achieving these goals. 
• Hard skills: Proficiency in Microsoft Office Suite required. Knowledge of operations and data structures and the use of information system applications in the retail environment preferred. 

ELIGIBILITY QUALIFICATIONS 

• Bachelor’s degree in Information Systems, Computer Science, or related field. 
• 3–5 years of experience administering enterprise applications, preferably NetSuite and Shopify. 
• Strong understanding of ERP and e-commerce workflows. 
• Experience with SuiteScript, SuiteFlow, and Shopify Liquid. 
• Familiarity with integration tools (e.g., Celigo, Boomi, MuleSoft). 
• Proficiency in data analysis and reporting (e.g., NetSuite Saved Searches, Shopify Analytics). 
• Excellent communication and problem-solving skills. 

PREFERRED SKILLS 

• NetSuite Administrator or SuiteFoundation Certification. 
• Experience with Shopify Plus and custom theme development. 
• Knowledge of financial processes, inventory management, and e-commerce operations. 
• Exposure to cybersecurity and compliance frameworks (e.g., PCI-DSS, GDPR). 
• Experience with RESTful APIs and webhooks. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.   

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.