Sales & Operations Planning Manager

SUMMARY 

At Magnolia, the Sales & Operations Planning Manager (S&OP) is responsible for managing the internal Sales and Operations Planning processes as well as optimizing the movement of inbound goods to ensure efficient container utilization, maintain inventory balance and ensure marketplace demand is met. This position collaborates with product management, planning, merchandising, finance, and distribution center teams to ensure plan alignment across cross-functional teams and there is an efficient flow of all inbound product. This position works from Magnolia Headquarters in Waco, Texas. It reports to the Director of Supply Chain and has supervisory responsibilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Drive the sales and operations planning (S&OP) process, ensuring alignment with finance, merchandise financial planning, merchandising, and warehouse operations* 
• Oversee the optimal flow of supply and inventory into the marketplace to meet demand and service levels* 
• Implement proactive strategies for people, processes, and tools to support inventory availability and reliability* 
• Manage the S&OP team, providing leadership, training, and accountability to achieve performance goals* 
• Focus on operational excellence across purchase order creation, maintenance, execution, and compliance 
• Ensure on-time delivery and reliable flow to support marketplace success 
• Review KPIs and drive continuous improvement initiatives 
• Collaborate cross-functionally with product managers, finance, and warehouse teams to resolve issues and prioritize efficiencies* 
• Manage supplier, vendor, transportation, and order compliance according to company standards and goals* 
• Utilize strong communication skills and maintain a professional relationship with other areas of the company as well as suppliers, vendors, and logistics companies 
• Perform other duties as assigned 

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Effectively evaluate team members' strengths and ensure members are operating in their strengths. Identify, communicate to, and train employees whose performance needs to improve. 
• Critical Thinking: Evaluate and address problems quickly, efficiently, and effectively. Have an analytical and unbiased approach. Understand financial metrics, budgeting, and resource allocation to make decisions. 
• Expertise: Maintain a thorough understanding of your area and each role in it to ensure all work is completed accurately and on time. Stay current on trends and advances in your field. Foster employees' abilities to become experts by connecting them with the resources and training needed. 
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. Establish communication channels between employees, management and guests. Utilize written and verbal communication skills to convey information effectively. 
• Guest Focus: Establish and uphold a culture of exceptional guest engagement and service, setting a standard through exemplary leadership. 
• Strategy and Goal Setting: Approach change with positivity and curiosity, leading through ambiguity. Break down team goals into daily or weekly goals, establish metrics, and communicate what actions employees must take to contribute to achieving these goals. 
• Hard skills: Proficiency in Microsoft Office Suite, Structured Query Language (SQL), relational databases, and ERP systems required 

ELIGIBILITY QUALIFICATIONS 

• Bachelor’s degree in Business, Supply Chain Management, Planning, Operations or related field preferred 
• 5+ years of related work experience in operations management, supply chain, or S&OP preferred OR an equivalent combination of education and experience required. Prior experience managing direct reports preferred. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.   

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.