Senior Manager, Medical Affairs

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Location:

We’re a fully remote team! This position is open to applicants based anywhere in the continental U.S.

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

The Team:  

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. This team is comprised of innovative nonprofit professionals who elevate our mission across the organization, focusing programs that are unique to wish granting.   

The Role:   

The Senior Manager of Medical Affairs is a key contributor to the mission by providing leadership and direction in national medical outreach, eligibility criteria, wish safety, referral strategies, educational programs, research and medical outcomes for the Make-A-Wish Foundation and its chapters in conjunction with the Senior Director of Medical Affairs.  The Senior Manager is responsible for leading, in conjunction with the Senior Medical Director, national strategic initiatives, programs, and policy initiatives to ensure clarity, consistency, brand integrity, and child focus in the organization’s medical eligibility and wish safety efforts.

As the Senior Manager, Medical Affairs you will: 

• Lead, in conjunction with the Senior Director of Medical Affairs, all medical eligibility and outreach initiatives for the national organization, providing advice to chapters and national senior leaders on issues of medical eligibility policy, intended service population, referral trends, changing healthcare environment and other related strategic issues.
• Evaluate referral and eligibility certification procedures; recommend and implement changes to remove obstacles and barriers, improve access and streamline work flows to senior leadership.
• Facilitate eligibility case review process and consult with chapter staff, referral sources and the Senior Director of Medical Affairs on difficult cases as needed, act as a mediator when conflicts arise.
• Develop training, tools and resources for staff, chapters and medical advisors.
• Build and lead in creating a strong network of volunteer medical advisors throughout the country, maintaining regular communication on eligibility and referral initiatives.
• Coordinate with IT department on designing, implementing and managing technology solutions for referrals and eligibility certification processes that comply with healthcare industry requirements.
• Develop, deliver and train content regarding medical topics to department members, chapters, families and external referral sources.
• Develop and manage projects with consideration to the timeline, resources, budget and key stakeholders.
• Search current literature for relevant data to the mission and current projects.
• Guide national research partnerships and reporting initiatives related to defining medical impact, potentially eligible children and eligibility metrics.
• Provide guidance on risk-management issues, travel safety, and policies and procedures for fulfilling wishes for medically fragile children with complicated and high-risk situations.
• Is on-call for consultation on emergency situations and medical evacuations that may occur.
• Performs other job-related duties, as assigned.

What you'll need:

• A practicing license as a NP, PA, MD, or DO is required.
• Minimum of 7 years of experience in relevant pediatric field is required.
• Minimum of 2 years of experience as a people leader.
• Minimum of 2 years management, leadership and patient care experience in a hospital or clinical setting.
• Demonstrated skills and past experience in program and policy development and implementation in a healthcare setting, with a strong knowledge of trends in pediatric patient care and childhood diseases.
• Proven track record of effectively leading people, major projects and change initiatives.
• Excellent interpersonal and communication skills and the ability to thrive in a team and relationship-oriented environment.
• Effectively engage and communicate with physicians, social workers, administrators, senior executives and families in crisis.

What We Offer:

Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

Time Off

• Up to 15 PTO days 
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Maternity Leave      

Also... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.