Senior Manager, Volunteer Engagement

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Location:

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. 

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Position Summary:

This position will provide hands-on, tailored support to volunteer engagement staff, equipping them with the foundational building blocks to grow and sustain a volunteer program. The Senior Manager, Volunteer Engagement will partner with chapter leadership to drive transformative improvements in volunteer engagement within the chapter. In addition, the position will design, develop, and maintain comprehensive training curriculum and resources to support the Volunteer Portal, ensuring its seamless adoption and utilization across the organization.

Knowledge and Abilities:

• Demonstrated ability to lead, collaborate, and interact effectively at all levels of the organization.
• Ability to take initiative, implement innovative solutions, and work independently.
• Demonstrate strong leadership skills that inspire and motivate others to succeed.
• Sound knowledge of nonprofit best practices, with the ability to translate into day-to-day operations.
• Excellent organizational skills, with strong ability to plan, prioritize, multi-task, and make timely decisions with sound judgement.
• Excellent written and oral communication skills.
• Exceptional presentation skills and experience in developing, facilitating, moderating, and training adults.
• Demonstrated ability to build strong relationships, leveraging persuasion and expertise to drive initiatives forward.
• Champion a volunteer-centric culture, fostering an environment in which volunteers are respected and valued.
• Ability to handle highly confidential and sensitive information.

Duties & Responsibilities:

• Independently acts as primary liaison between the National Office and select chapters, providing onsite onboarding and continuous support for new volunteer engagement staff. Primary focus will be on Enhanced Support, Corrective Action & Watchlist Chapters ensuring implementation of best practices tailored to chapter needs.
• Exercises discretion in advising and guiding chapter leadership on optimal volunteer engagement staffing structures and volunteer program strategies while driving effective implementation.
• Ensures seamless staff transitions within chapters, preserving the continuity and effectiveness of volunteer engagement programs.
• Works alongside the Director, Volunteer Engagement to analyze volunteer reports, leveraging data-driven insights to proactively identify chapters in need of additional support.
• Influences organizational change within chapters by guiding them toward best practices and industry trends that align with their unique needs.
• Builds and maintains strong relationships with chapter staff to enhance utilization and engagement of volunteers to meet the organization’s strategic goals.
• Owns the development of training and resources for chapter staff and volunteers, to facilitate implementation and ongoing use of Volunteer Portal.
• Works cross-functionally to develop and align on needs and make recommendations for future enhancements of the Volunteer Portal to the Director, Volunteer Engagement.
• Designs and delivers impactful training to enhance professional development for volunteer engagement staff.
• Reestablishes and leads the chapter peer-to-peer mentor program fostering collaboration and knowledge-sharing amongst volunteer engagement staff.
• Advocates for volunteerism within the enterprise by strategically communicating opportunities through internal messaging.
• Performs other job-related duties, as assigned.

Qualifications:

• Bachelor’s degree or equivalent work experience required.
• Minimum of 5-7 years of experience working in the non-profit industry; including direct experience in the volunteer engagement field.
• Minimum of 3 years of direct Make-A-Wish volunteer management experience preferred.
• Certification in Volunteer Administration (CVA) preferred.
• Advanced knowledge of Microsoft Office applications and Salesforce required.

Working Conditions:

• Ability to thrive in a remote environment.
• Some travel required.
• May require occasional work outside a traditional Monday – Friday work week, and outside normal business hours.

What We Offer:

Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

Time Off

• Up to 15 PTO days 
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Parental Leave      

Also... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.