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Manager, Project Management

Remote

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Location:

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. 

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Position Summary:

The successful candidate brings strong organizational and project management skills and guides projects from intake through delivery. This role partners closely with creative, brand, and campaign stakeholders to develop effective project management strategies, improve processes, and ensure clear communication, visibility, and alignment across initiatives.

The Project Manager brings a big‑picture perspective while also managing day‑to‑day project execution. They contribute to continuous improvement of workflows and reporting, helping teams deliver high‑quality work efficiently and collaboratively.

Knowledge and Abilities: 

  • Ability to prioritize and manage multiple projects from both a tactical and big‑picture perspective
  • Strong problem‑solving skills, with a focus on improving processes, workflows, and team efficiency
  • Ability to schedule, organize, and coordinate project efforts and resources effectively and thoughtfully
  • Understanding of creative development processes across a variety of formats and channels
  • Ability to facilitate productive discussions and clearly represent marketing and creative approaches to a range of stakeholders
  • Strong written and verbal communication skills, with the ability to adapt communication style to different audiences
  • Experience using data and reporting to communicate project status, key milestones, and performance indicators to leadership
  • Ability to think creatively and critically while working collaboratively with diverse teams
  • Experience in production and/or video management is a plus but not required

 Duties & Responsibilities: 

  • Ability to prioritize and manage multiple projects from both a tactical and big‑picture perspective
  • Strong problem‑solving skills, with a focus on improving processes, workflows, and team efficiency
  • Ability to schedule, organize, and coordinate project efforts and resources effectively and thoughtfully
  • Understanding of creative development processes across a variety of formats and channels
  • Ability to facilitate productive discussions and clearly represent marketing and creative approaches to a range of stakeholders
  • Strong written and verbal communication skills, with the ability to adapt communication style to different audiences
  • Experience using data and reporting to communicate project status, key milestones, and performance indicators to leadership
  • Ability to think creatively and critically while working collaboratively with diverse teams
  • Experience in production and/or video management is a plus but not required

Qualifications:                                                          

  • Bachelor’s degree in marketing, advertising or related field, or equivalent experience required  
  • Requires 5+ years of experience in project management or account management
  • Demonstrated experience independently managing complex projects or accounts
  • Experience in project management or account management within creative, marketing, or agency‑style environments
  • Familiarity with Microsoft Office tools, including Outlook, Word, Excel and PowerPoint required; experience with Microsoft CoPilot is a plus
  • Experience with project management software preferred
  • Bilingual English/Spanish skills are a plus but not required

Working Environment:

  • Ability to thrive in a remote-first environment.
  • May require some travel, up to 10%
  • May require work outside a traditional Monday – Friday work week, and outside normal business hours.

This Role's Hiring Range

$61,916 - $72,842 USD

What We Offer:

Benefits

  • Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
  • Competitive compensation with annual incentive potential    
  • Health Savings Account and Flexible Spending Account Options    
  • Health Reimbursement Account fully funded by Make-A-Wish America
  • Short Term Disability*, Long Term Disability* and Life Insurance 
  • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
  • 401(k) Retirement Savings Plan with 5% match after one year of service
  • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
  • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

Time Off

  • Up to 15 PTO days 
  • 10 Sick Days 
  • 11 Paid Holidays 
  • 2 Volunteer Days after one year of service 
  • 2 Personal Days accrued annually   
  • Parental Leave      

Also... 

  • Employee Awards and Recognition Programs    
  • Individual and Leadership Development     
  • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.

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