Lead Manager, IT Security Engineer

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Location:

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. 

Position Summary:

Works on a growing Information Technology Security team to protect the organization’s information, infrastructure, and stakeholders. Designs, builds, and manages security solutions including Identity and Access Management (IAM), endpoint security, firewalls, email security, application security (including software development security) and security awareness. This position requires a hands-on technical specialist who can handle the complex and detailed technical work necessary to establish security systems such as firewalls, monitoring software, encryption technology, cloud security and threat hunting across the enterprise. Conducts security assessments, develops policies and procedures, and is the subject matter expert for security-related issues. Provide security engineering expertise through all phases of Technology/Project Life Cycle.

Knowledge and Abilities:

• Demonstrated successful problem-solving abilities
• Proficiency in project management, research, and data analysis
• Critical thinking and analytical skills to identify and diagnose threats
• Possess strong written and verbal communication skills
• Engage effectively with professionals at all levels of the organization
• Organizational skills to create detail reports
• Multitasking skills to complete other tasks while monitoring data systems
• Organize work and prioritize to meet deadlines. Make timely decisions with sound judgment

Duties and Responsibilities:

• Expertise in designing secure networks, systems, and application architectures
• Manage/implement design, installation, configuration, setup, testing, troubleshooting, documentation of security solutions including IAM, endpoint security, firewalls, email security, content filtering and security awareness.
• Proficient with networks, systems, applications, and cloud security
• Proficiency with risk assessment and vulnerability scanning tools, technologies, and methods
• Escalation point for security-related incidents
• Proactively report possible threats and or vulnerabilities
• Proactively research weaknesses and find ways to counter them
• Find cost-effective solutions to cybersecurity problems
• Information Technology Security representative on IT projects to provide security advice, expertise, and recommendations
• Conduct security awareness training
• Planning, researching, and developing security policies, standards and procedures
• Ensure the tuning and effectiveness of security tools deployed across the environment
• Work closely with our Managed Security Services Provider (MSSP) and IT teams to review alerts and investigate security incidents
• 24/7 Availability for Identity & Access Management, Security Incident Response and Escalation
• Performs other related job duties, as assigned

Qualifications:

• Bachelor’s degree in Computer Science or related technology field or equivalent experience required.
• 5+ years of total experience with 2+ years of hands-on experience designing, building, and supporting enterprise information technology security solutions
• Hands-on experience with endpoint security, network firewalls, email security gateways, content filtering, IAM, Single Sign On (SSO), windows servers and virtualization technology
• Preferred experience: Azure, SSO, Cisco Firewalls, Defender Security, VMWare, EDR, XDR, Cisco Umbrella DNS Security, Hybrid Infrastructure
• Knowledge of Microsoft Cloud Products (Office 365, Intune, Azure, Azure VM, NSG’s, Azure Sentinel, ATP, Azure Active Directory)
• Relevant and Current Certifications Preferred: e.g., CompTIA Security+, PenTest+, OSCP, CEH, CISSP, CCSP, CISM, CCNP Security, CISA, etc.

Working Conditions:

• Ability to thrive in a remote environment
• Some travel required.
• Requires work outside a traditional Monday – Friday work week, and normal business hours.

What We Offer:

Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

Time Off

• Competitive PTO starting at 15 days, with enhanced time off for senior roles
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Parental Leave      

Also... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets  
• Monthly premiums paid for the employee for vision, dental, and short/long term disability.

We are committed to creating an accessible and inclusive workplace. If you require an accommodation at any stage of the application process, please email hr@wish.org. We are happy to review your needs.