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Import Pricing and Customer Service Coordinator

Memphis, Tennessee, United States

Mallory Alexander International Logistics, a global third-party logistics company (3PL) headquartered in Memphis, TN has an immediate opening for a Logistics Professional to join our team!

Duties and Responsibilities:

  • Interface with existing and potential customers to deliver inbound ocean (FCL and LCL), air import, and truck freight rate estimates upon request.
  • Use available systems, database subscriptions, carrier service guides & information, email communications and internet research to develop the most efficient route and pricing for the requested service.
  • Negotiate rates with carriers to ensure coverage of new and existing business.
  • Deliver rate estimates to the customer via a system generated quote, timely and accurately. 
  • Assist with onboarding of new customers into system by collecting information to develop international booking SOP’s, including special routing and bill of lading instructions
  • Coordinate international bookings between shippers and consignees on behalf of our customers, ensuring compliance with SOPs and quotations.  Daily communication with our overseas offices and logistics partners.
  • Research pricing and transportation document discrepancies and reporting findings.
  • Work closely with department managers and sales personnel, including playing a key role in RFQ/RFP responses.
  • Oversee billing accuracy and ensure client-specific rate structures are correctly applied.

Minimum Qualifications:

  • Bachelor's Degree in Business or Logistics preferred, but not required
  • Minimum 3–5 years’ experience in international import logistics, including ocean and air freight required.
  • Strong communication skills required, including the ability to quickly respond to requests for assistance or information.
  • Excellent organizational and communication skills with attention to detail.
  • Ability to organize and prioritize workload; ability to meet deadlines.
  • Must have demonstrated critical thinking skills and be process oriented.
  • Proficiency in Microsoft Office applications and logistics management systems (CargoWise experience a plus).

Why Mallory Alexander?

Mallory Alexander International Logistics is a leading full-service logistics provider established in 1925. With over 13 different facilities in the U.S. and 2 in China, Mallory Alexander supports manufacturers, retailers and other suppliers in the storage and shipment of their valuable cargo, and we do it with confidence–on time, with care, everywhere. We proudly offer competitive compensation, robust benefits and a family environment, an environment where our dedicated employees are able make an impact on our customers' experience. 

If you are based in California, we encourage you to read this important information for California residents linked here.

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