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Dispatcher

Longmont, CO

Job Summary: 

Meiers Mechanical is a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a  challenging, exciting, and fun opportunity in a professional environment.  If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

This position is onsite and full-time, Mon-Fri. 7:30am - 5pm. 

Key Responsibilities:

  • Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
  • Manages large amounts of incoming phone calls from customers and technicians
  • Collects and enters customer information
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Managing scheduled service calls for the technicians with organization and detail
  • Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries
  • Determine whether or not the company provides the services that the customer is requesting.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Ability to memorize scripts and company pricing for general calls
  • Experience in scheduling, routing, and dispatching service calls
  • Experience in Finance or Accounting is a plus
  • Previous experience with Plumbing is a plus

Benefits:

  • Competitive Wages
  • Bonuses and incentives, average $400+ per month
  • Medical, Dental, Vision Benefits
  • 401K with 50% company match
  • Paid Holidays
  • Opportunity for Advancement
  • Company Events
  • Working for a company that values all employees.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times

#MNMP

 

About M and M:

M and M Heating, Cooling, Plumbing and Electrical, has been servicing the Longmont, Colorado and surrounding communities since 1998. We are a family-owned and operated business where providing excellent service to our customers is a must. With many years of experience in the HVAC field, talented employees and a world class training program, we are the premier destination those seeking a career in HVAC and Plumbing.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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