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Customer Success Manager, Enterprise

Remote-US

About the Role

Manifest is delivering category defining products in the software and AI supply chain security space for some of the world’s most important enterprise organizations. Currently at Series A with over $21MM raised, we are ideally positioned to make security and transparency accessible and attainable across large enterprises and organizations.

At Manifest, we purposely differentiate ourselves by deeply embedding with our customers. This means providing white glove support to executives reporting to their boards and deeply understanding the missions of ground-level users in the trenches protecting some of the world’s most critical software and AI supply chains.  

We’re looking for an experienced Customer Success Manager (CSM) to join our growing team and serve as a trusted advisor to our largest enterprise customers. This role is critical to driving successful outcomes for our customers, ensuring adoption of our platform, delivering measurable business value, and achieving renewal and growth targets.

The ideal candidate has a strong track record of success in customer-facing roles at SaaS companies, with a deep understanding of enterprise software delivery, cybersecurity, and DevSecOps. They are technically fluent, able to work closely with engineering and security teams, and comfortable supporting API integrations and data workflows.

What You’ll Do

  • Customer Lifecycle Ownership: Manage post-sale relationships with enterprise customers, from onboarding through adoption, value realization, renewal, and expansion.
  • Retention & Growth: Meet or exceed customer renewal and revenue growth targets, proactively identifying opportunities to deepen partnerships and expand platform usage.
  • Customer Partnership: Serve as a trusted advisor and advocate, understanding customers’ business goals, technical environments, and security requirements to help them succeed.
  • Technical Enablement: Guide customers through complex enterprise deployments — including configuration, integration, and rollout — in collaboration with product and engineering teams.
  • Services Delivery: Plan and deliver customer success programs, workshops, and advisory services to maximize platform adoption and measurable outcomes.
  • Churn Risk Management: Identify potential risks to customer success and develop mitigation strategies, ensuring customer satisfaction and long-term retention.
  • Customer Voice: Collect feedback and collaborate cross-functionally with product, engineering, and leadership to influence roadmap and feature priorities.

What You Bring to the Team

  • 5+ years of experience in customer success, account management, or post-sales roles at enterprise B2B SaaS companies.
  • Proven record of achieving or exceeding renewal and revenue growth goals with large enterprise customers.
  • Hands-on experience with services delivery, particularly involving technical deployments of complex enterprise software.
  • Cybersecurity industry experience, either directly at a cybersecurity company or working closely with security teams.

Nice to Haves

  • DevSecOps familiarity, including CI/CD pipelines, software supply chain security, or secure development lifecycle practices.
  • Technical fluency in the most common areas that our customers need assistance:
    • Intermediate scripting skills (e.g., Python, Bash, or similar).
    • Experience helping customers implement API-based integrations.
    • Ability to query databases (e.g., SQL, NoSQL) and analyze data to support customer objectives.
    • Familiarity with data formats like JSON, XML, etc.

Benefits

  • 🔍 Help organizations get new-found visibility into their software, and be more secure!
  • 🌎 Fully remote work
  • 🌴 Unlimited PTO (which we take seriously)
  • 🏥 Medical/dental/vision insurance coverage for you and your dependents paid at 100%!
  • 💵 Competitive salary & meaningful stock options
  • 🏦 401(k) and retirement options
  • ⚒️ Help get in at the ground floor of a well-funded, early stage startup!

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