Retail Coordinator, Order Processing/Fulfillment

Who We Are - MANSCAPED® is a leading men’s grooming and lifestyle consumer brand on a mission to introduce and elevate a whole new self-care routine for men. What began as the category creator of below-the-waist grooming has quickly evolved into a global omnichannel powerhouse available around the world on manscaped.com, Amazon, and in major retailers including Target®, Walmart, and Best Buy. As a company, we’re more than just ball jokes (though, rest assured, there’s plenty of those). We proudly uphold seven core values – accountability, authenticity, collaboration, fun, humility, inclusivity, and innovation – which define our brand identity and drive our success. As a people-centric employer brand, we are deeply committed to fostering the growth, happiness, and holistic well-being of each individual on our team. 

Who We’re Looking For - Reporting to the Manager, Retail Operations, we are seeking a Retail Coordinator, Order Processing/Fulfillment to manage the full purchase order lifecycle from receipt to invoicing, ensuring timely and accurate processing. The ideal candidate will have experience in coordinating with internal teams, third-party logistics (3PL), and suppliers to resolve fulfillment issues, maintain inventory records, and manage documentation through EDI and Excel systems.
  

Keys to Success -  As a member of the Retail team, success will be measured based on three key actions. 1) Doing your job; setting and meeting appropriate goals that ladder up to the long-term Company vision and the short-term Company targets. You are expected to align on these goals with your manager, and then deliver on them. 2) Doing Your Job, the Right Way; At MANSCAPED® we strive to be ideal team players. That means striving to live up to the Humble, Hard Working & Smart framework. 3) Engaging (in both directions) with Radical Candor in a way that seeks to improve the performance of yourself and the team around you.

Responsibilities:

• Manage the end-to-end purchase order lifecycle, including order receipt, acknowledgment, tracking, fulfillment, and invoicing 
• Communicate orders to the internal team and Third-Party Warehouse team (3PL)  
• Review Purchase Orders to ensure all required info is present and accurate  
• Enter Purchase Orders into Excel worksheets via EDI loading or manual entry  
• Submit orders to 3PL and internal teams for routing and shipping 
• Follow up on 3PL to ensure proper paperwork on orders is submitted  
• Perform various tasks to ensure orders are shipped and received  
• Preparing the proper order fulfillment documentation, such as invoices, packing slips, and labels  
• Coordinate with warehouse staff, shipping companies, and suppliers to ensure timely and accurate delivery of orders  
• Update order status and tracking information in the system  
• Resolve any issues or problems that may arise during the order fulfillment process, such as delays, cancellations, damages, or returns  
• Maintain inventory records and implementing restock procedures for faster order fulfillment  
• Invoice using the EDI system  
• Other duties as required

Qualifications:

• Proficient in managing the complete purchase order lifecycle, from order receipt to invoicing, and ensuring accurate and timely processing 
• Ability to collaborate effectively with internal teams, third-party logistic warehouses (3PL), and suppliers to ensure smooth order processing and resolution of fulfillment issues 
• Experience in entering and processing purchase orders via EDI systems or manual Excel entry for seamless data management and invoicing 
• Ability to address order fulfillment challenges, including delays, cancellations, inventory issues, or returns, while maintaining efficient communication and resolution 
• Proven ability to maintain accurate inventory records, prepare order documentation (invoices, packing slips, labels), and implement restocking procedures to streamline order fulfillment
• Experience in SPS Commerce, experience in retail, experience in PO management 

MANSCAPED® Benefits 

• Take time to find balance and rejuvenate your senses. Enjoy a generous 20 accrued vacation days per year to relax, travel, and spend quality time with your loved ones. We value your need for a healthy work-life balance. 

• Health comes first, always. We provide 40 hours of paid sick leave annually, ensuring you can take the time you need to recover. 

• Your mental health matters. Take 3 paid mental health days to recharge and take care of your emotional well-being.  

• We offer 9 paid holidays throughout the year (including your birthday!) to give you the opportunity to celebrate important moments and take a break from work. 

• Let us take the guess work out of retirement planning with our employee 401(k) plan and company match.  

• Some call it pet insurance, we call it Paws & Claws coverage. Our plan helps you take care of your furry family members, giving you peace of mind. 

• Our comprehensive life insurance, AD&D and long-term disability coverage provide financial security for you and your family in case of unexpected events. 

• Access comprehensive medical, dental, and vision insurance plans, along with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), ensuring you and your family are well-covered. 

• If you're facing life's challenges, our confidential Employee Assistance Program offers resources to help you navigate them. 

• Add a layer of protection from the unexpected costs of emergencies and unexpected illnesses. Enrollment in our accident and critical illness plans can provide financial support during the most difficult of times. 

• We are a remote-first employer. You will receive a monthly utility allowance to help cover the costs of Wifi and phone usage. 

• Enjoy a generous discount on our products as part of our employee discount program, making holiday and birthday shopping a breeze. 

• Participate in our exciting wellness challenges designed to promote a healthy and active lifestyle. From step competitions to mindfulness sessions, join your colleagues in fun and motivating activities that boost your physical and mental well-being. 

• We support our families by offering paid parental leave to support you during a pivotal time in your life, adding to the family! 

• We like to cheer each other on. Our regular recognition initiatives ensure you are acknowledged for your hard work and achievements. 

• We encourage community involvement by offering one paid volunteer day per year, allowing you to support a cause that means the most to you. 

• We are a certified Great Place to Work, growing rapidly and offering incredible opportunities for advancement. Join us and be part of an exciting journey with a company that values its employees.