Back to jobs
New

Director of Business Operations

Remote- US Only

Company Overview

Mantra Health is an award-winning digital mental health provider on a mission to make evidence-based care more accessible to students. We partner with colleges and universities to offer comprehensive virtual mental health services, including therapy, psychiatry, 24/7 crisis care, emotional wellness coaching, and self-care content.

Our technology solutions seamlessly integrate with campus health systems to enhance student well-being and improve graduation rates. Recognized as a leader in digital mental health, Mantra Health was named a Rising Star by the UCSF Digital Health Awards and won Juniper Research’s Gold Star for Best Digital Therapeutic Solution. Today, our programs support over one million students across 150 campuses, including Penn State, MIT, and Miami Dade College. 

We’ve raised over $34m from leading investors. We’re looking for ambitious, talented, action-oriented individuals to join us in shaping the future of student mental healthcare.

Opportunity for Impact

We are seeking a dynamic, action-oriented Director of Business Operations to lead scalability and excellence of Mantra Health service delivery. This role requires a strategic leader who can partner with the COO to balance trade-offs between care quality, patient experience, and operational excellence to drive growth and expand margins. This opportunity is ideal for someone who excels at operational improvement, business strategy and working across departments to effect change. Reporting directly to the COO, the Director of Business Operations requires solid experience in technology-enabled healthcare companies, including deep experience with business operations, ideally in start-up or private equity environments.

What You’ll Do

  • Efficiently scale a multi-disciplinary service delivery model that balances competing priorities across care quality, operational excellence and customer satisfaction to ensure alignment with company goals and client needs.
  • Provide oversight for business operations, including processes and KPIs that directly impact service delivery. Example KPIs might include time to care, provider utilization and ticket response time.  Balance organizational priorities and collaborate with cross-functional leaders to solve operational challenges and enhance client experiences.
  • Utilize a data-driven approach to proactively identify and address operational inefficiencies, while developing scalable processes that support the growth and increasing complexity of our care delivery model.
  • Contribute to evaluating external technologies and the development of internal capabilities, and lead change management within the company to implement solutions.
  • Serve as a strategic partner to the COO and leadership team, leading the evaluation, development and launch of new service lines to support organizational growth.

Who You Are 

  • 10+ years of work experience in a mixture of clinical and business operations, consulting and digital healthcare. Startup experience preferred
  • 3-5 years in management consulting with an aptitude for business strategy
  • Strong informal leadership skills with the ability to navigate complex, matrixed environments, align competing priorities with business goals, and drive cross-functional change management initiatives.
  • Data-driven decision-making, utilizing analytics to optimize processes, improve efficiency, and make continuous operational improvements across all departments.
  • Excellent organizational skills and ability to manage long term, organization wide projects.
  • A disciplined, resource-conscious mindset with an emphasis on thoughtful spending and efficiency.
  • Experience with mental health services or outpatient therapy and / or psychiatry is a plus.
  • Deep commitment to improving access to mental healthcare and driving meaningful impact for young adults

Why Choose Mantra 

  • Opportunity to lead and shape the operational backbone of a mission-driven organization.
  • Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare.
  • Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults.

Compensation & Benefits

Compensation: $140,000 - $160,000 + Bonus + Equity

Pay range may vary by location and is commensurate with experience and market rates.

At Mantra, our distributed team is our secret sauce that allows us to support our mission everyday. We're collaborative, empathetic, and curious. We take time to celebrate our wins and learn from our mistakes. Each full-time employee at Mantra enjoys:

  • Stock Options
  • Medical, vision, and dental coverage for employees, spouses, and dependents
  • 401(k)
  • Flexible work location
  • Generous PTO, sick days, jury duty days, and bereavement. Three week sabbatical and $3,000 stipend after five years of continuous full-time employment
  • Inclusive parental leave, equal for all parents
  • $1,000 new-parent mental wellness benefit
  • Commuter card, if you commute
  • Access to One Medical
  • Healthcare & Dependent Care FSA

Mantra health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mantra Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.