Senior UX Researcher

WHO WE'RE LOOKING FOR 🌟

Are you dreaming about being the next Erika Hall or Jan Chipchase?

Do you thrive on uncovering user motivations, wants, and needs—then turning those observations into compelling insights and impactful product decisions? Are you enthusiastic about researching complex customer journeys, and adept at storytelling for communicating insights across multidisciplinary teams?

We’re looking for a Senior UX Researcher who is passionate about generative and co-creative research methods, e If you’re driven by the opportunity to shape customer-centric, data-informed automation software, this role is for you!

 

WHAT YOU'LL DO 🚀

Scope & Conduct Research

Scope, plan, and execute UX research projects using both established and creative methods.

Align on research questions and frameworks with your stakeholders and a Research Operations Manager.

Empower others to conduct or observe research, fostering a collaborative environment where insights are shared in real-time.

Evolve Our Persona Framework

Synthesize existing knowledge and new discoveries to enrich personas, journey maps, and other user-centric artifacts.

Partner with researchers, product managers, marketers, and data analysts to continuously refine and govern the persona framework.

Share Compelling Insights

Communicate findings to both immediate stakeholders and the wider organization, striking the right balance between in-depth analysis and fast, actionable insights.

Leverage diverse channels (e.g., Slack, internal demos) to ensure evergreen visibility of critical research outcomes.

Cross-Disciplinary Collaboration

Collaborate with product analysts, product marketing managers, designers, product managers, and engineers to generate well-rounded insights.

Build solid relationships across the organization, championing a user-first mindset that drives our product strategies.

Shape & Scale Research Practice

Contribute to the continuous improvement of research operations, from developing templates and interview guides to establishing universal tagging structures.

Mentor less-experienced researchers, sharing best practices and introducing innovative methods for gathering and synthesizing data.

 

WHAT SUCCESS LOOKS LIKE 🎯

Thick Insights: Your research directly influences product roadmaps, guiding features and improvements that resonate with our customers.

Robust Persona Framework: Personas (and related artifacts) remain relevant and widely adopted across the organization—product teams truly "speak the same language" about our customers.

Collaborative Culture: Cross-functional teams look to you for guidance on user research, actively participating in and championing research activities.

Visible Impact: Your findings reach a broad audience through multiple channels, ensuring that user perspectives become central to business decisions.

Growing Research Maturity: Tools, processes, and best practices are continually evolving, teammates see you as a mentor and partner in raising the bar for UX research.

 

WHAT YOU'LL BRING 💥

7+ Years of Experience in user experience research—ideally at software-focused companies—plus a degree in HCI, Psychology, Anthropology, Social Sciences, or a related field.

Generative & Co-Creative Methods: Proven track record running workshops, field studies, and explorations that lead to powerful, inspirational user insights.

Mixed-Methods Expertise: Comfort with both qualitative and quantitative research, integrating data from multiple sources to form robust conclusions.

Compelling Artifacts: Experience crafting persona documents, journey maps, and other outputs that bring complex user stories to life—especially in multi-profile or complex environments.

Product Impact: You've shipped products that were informed by research, ensuring that user-centric thinking guides end-to-end product development.

Cross-Functional Collaboration: Adept at partnering with product management, design, data, marketing, and engineering teams, always advocating for user insights.

Communication & Evangelism: Skilled at presenting findings to wide audiences, making research feel accessible and actionable to all levels of the organization.

 

Our recruitment process

• • Submit your CV and portfolio, and answer the open-text format questions.
  • We will update you on your application status.
  • Our talent partner and the hiring manager will call you for a quick introduction.
  • Presentation - Present your case study portfolio to your potential team and product leaders.
  • Interview - Meet your hiring manager for the final interview.
  • Interview - Meet the team.

 

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.