Customer Success Manager

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, Telegram, and TikTok.

Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.

With 250+ teammates across three continents — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.

WHО WE'RE LOOKING FOR 🌟

We are seeking a passionate and driven Customer Success Manager to join our growing team and help our customers in Brazil and LATAM achieve success with the Manychat product. Reporting to the Head of Customer Success in the US with oversight by the Head of Brazil, you will play a key role in supporting the creator economy, brand and agency space while working with enterprise clients to build lasting relationships. You’ll be the go-to person for your clients, representing Manychat with a commitment to going above and beyond to deliver exceptional customer experiences.

The ideal candidate thrives in a fast-paced startup environment, is proactive, and enjoys helping clients bring their ideas to life using the producct. You’ll represent Manychat, building strong customer relationships, aligning customer goals with product offerings, and contributing to building and improving our CS processes. If you’re a flexible, nimble professional who loves helping customers succeed and creating value, we’d love to have you on our team!

Role and Responsibilities

• Provide an overall VIP experience to our clients and prospective clients
• Own full client lifecycle activities with value at the center - from demo calls with clients to understanding goals and sharing various solutions, to securing contracts, onboarding, and constantly finding new ways for our clients to use Manychat to support their goals, to renewal
• Serve as a product expert, provide strategic guidance to our clients, and educate on the product in an effective and efficient way
• Be an advocate for Manychat and champion its adoption, while also being an advocate for our clients to get issues resolved
• Contribute to achieving quarterly team OKRs
• Constantly monitor the progress in clients' Manychat accounts, send them suggestions on how they can improve their strategy and get the most of Manychat
• Surface learnings and new use cases and turn them into resources that can be shared with the team and other clients
• Represent Manychat at events, making strategic connections with customers and prospects

Required Skills and Experience

• 3+ years of Customer Success experience
• Ability to learn quickly and navigate through big amounts of information
• Ability to clearly articulate your thoughts and explain complex things in a simple language
• Ability to manage customer expectations
• Tenacity to resolve issues
• Ability to analyze data to prove value and demonstrate ROI
• Professional presentation skills and ability to speak to multiple levels of company stakeholders, from marketers all the way up to C-suite
• High level of empathy, curiosity, communication, and interpersonal skills
• Experience working at a startup, in SAAS, with agencies, and with social platforms like Instagram, Facebook, Whatsapp, and Tiktok
• Experience navigating contracts and contracting process for B2B clients
• Strategic understanding of digital / social marketing
• Professional level fluency in written and spoken English, Portuguese, and Spanish (To be considered for this position, please submit your resume in English)

WHY YOU’LL LIKE IT HERE 🤩

• From Day One, you’ll feel part of a team who values openness and collaboration — and genuinely cares. 
• Your actions shape what’s next, building the future of conversational marketing on a global scale. 
• From continuous learning to exciting new projects, we make sure you have what you need to succeed.
• You’ll have the freedom to create, experiment, and bring your ideas to life, because we know you’ve got this. 

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including monthly meal stipend and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events. 

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.