IT Support Engineer

Summary: 

MARA is seeking an IT Support Engineer to be responsible for the management, security, and administration of our internal technology systems. As an IT Support Engineer, you will provide comprehensive technical support and system administration while working with various IT systems, managing hardware and software for end users and troubleshooting IT issues. 

MARA (NASDAQ:MARA) is a global leader in digital asset compute that develops and deploys innovative technologies to build a more sustainable and inclusive future. MARA secures the world’s preeminent blockchain ledger and supports the energy transformation by converting clean, stranded, or otherwise underutilized energy into economic value. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned. 

· Provide first and second-level support for end-users, including hardware, software, and peripherals 

· Troubleshoot issues related to desktops, laptops, mobile devices, printers, and network connectivity 

· Respond to IT support tickets via support portal, email, or phone, ensuring timely and accurate resolution. 

· Microsoft 365 administration 

o User management, licensing, and security settings 

o Exchange administration 

o Teams administration 

o Copilot administration 

o PowerShell scripting 

· IAM administration – Okta and Entra ID 

· Mobile Device Management – Kandji and Intune 

· Jira and JSM administration 

· Backup Administration – Oversee backup systems and disaster recovery procedures 

· Provide exceptional troubleshooting and break/fix support, delivering outstanding service. 

· Maintain documentation of all technical systems and procedures 

· Manage IT assets and hardware lifecycle 

· Setup new users, devices, software, and systems access for new employees 

· Provide guidance and training to users on technology tools, security protocols, and best practices 

· Assist users in maximizing productivity by educating them on software features and troubleshooting basic issues 

· Create and update technical documentation, including support guides, FAQs, and workflow diagrams 

· Assist in compliance initiatives to ensure the company remains audit-ready and secure. 

· Collaborate with InfoSec to modify system configurations, enhancing overall security posture. 

· VM provisioning in 365, AWS, and on premise 

· Administering physical and virtual network and VPN environments 

QUALIFICATIONS: 

· 3+ years of IT systems administration experience at two prior companies of similar size and scale 

· Demonstrated prior experience managing a M365 environment with Okta integration 

· Experience using and managing JSM or similar ITSM 

· Experience with backup and recovery systems 

· Strong documentation and communication skills 

· Understanding of advanced domain and DNS security principles 

Critical Qualities: 

· High reliability and strong attention to detail 

· Excellent documentation habits 

· Good communication with technical and non-technical staff 

· Proactive approach to system maintenance 

· Strong organizational skills 

· Ability to maintain system stability 

· Clear thinking during outages and incidents