eCommerce Operations & Fulfillment Manager

Location: Remote (or NYC hybrid)

Reports to: Director of eCommerce

About Margaux

Margaux is a modern footwear brand born in New York City, dedicated to creating beautifully made shoes designed to carry women through every step of their lives. Rooted in craftsmanship, timeless design, and exceptional comfort, our mission is to redefine how women experience style—one pair at a time.

We’re a growing, dynamic team passionate about thoughtful design, meaningful storytelling, and connecting with women who share our belief that style and comfort should never be at odds.

The Role

The eCommerce Operations & Fulfillment Manager will own the day-to-day operational flow of our online orders, supporting product setup, pre-orders, fulfillment, and returns. Sitting on the eCommerce team, this role partners closely with the Director of eCommerce, Customer Experience, and warehouse teams to ensure a seamless experience from checkout through delivery and post-purchase.

This is a remote role and ideal for someone who thrives in process-driven environments, enjoys problem-solving, and has deep hands-on experience with Shopify.

Key Responsibilities

Order Fulfillment & Returns

• Oversee the end-to-end ecommerce fulfillment process, from order placement through delivery and returns
  
  
• Monitor order flow, shipping timelines, and fulfillment accuracy to ensure a seamless customer experience
  
  
• Act as a key partner to the Customer Experience team, resolving order issues, shipping exceptions, and return-related questions
  
  
• Identify opportunities to improve fulfillment efficiency, reduce friction, and enhance the post-purchase experience
  
  

Shopify & Product Operations

• Own the setup and management of all new products and SKUs in Shopify, ensuring accuracy across pricing, inventory, descriptions, and fulfillment rules
  
  
• Maintain ongoing Shopify operations, including inventory tracking, product updates, and operational configurations
  
  
• Serve as a Shopify power user and point person for fulfillment-related workflows and troubleshooting

Pre-Order Management (Good Day)

• Manage and monitor Margaux’s pre-order system (Good Day), including purchase orders, inbound inventory, and receiving timelines
  
  
• Partner cross-functionally to ensure accurate customer communication around pre-orders, delays, and delivery expectations
  
  
• Maintain clear visibility into pre-order status and proactively flag risks to customer experience team
  
  

Cross-Functional Collaboration

• Work closely with Customer Experience to align on policies, processes, and customer-facing communication
  
  
• Collaborate with Planning, Operations, and external partners to ensure inventory and fulfillment readiness
  
  
• Support operational initiatives tied to launches, promotions, and peak periods
  
  

Qualifications

• 2+ years of hands-on experience managing Shopify (required), 4+ years of eCommerce experience
  
  
• Experience overseeing ecommerce fulfillment and returns, ideally within a DTC or retail brand
  
  
• Strong operational mindset with exceptional attention to detail
  
  
• Comfort working cross-functionally and communicating clearly with both internal teams and external partners
  
  
• Ability to manage multiple workflows simultaneously and prioritize in a fast-paced environment
  
  
• Experience working with 3PLs or fulfillment partners
  
  
• Experience with pre-order systems or inventory planning tools is a plus
  
  

Why You’ll Love Working at Margaux

• Fully remote role with flexibility
  
  
• High ownership and visibility across ecommerce operations
  
  
• Collaborative, thoughtful team environment
  
  
• Opportunity to shape and improve systems that directly impact the customer experience
• Unlimited Paid Time Off (PTO) policy so you can rest and recharge
• Health, dental, and vision insurance
  
  
• Employee discount on all Margaux products