Operations Senior Manager

Operations Senior Manager
Location: Remote (preference for Atlanta area)
Reports to: VP, Retail and Wholesale

Employment Type: Full-Time

Salary Range: $125,000 - $145,000 annually

About Margaux
Margaux is a modern footwear brand focused on thoughtful design, exceptional fit, and a seamless customer experience. As we continue to grow across wholesale and retail channels, we’re looking for a detail-oriented, systems-minded Operations Manager to support the operational backbone of our business—spanning warehouse execution, retail fulfillment, and wholesale operations.

The Role
The Operations Senior Manager owns the day-to-day operational flow of inventory and orders across Margaux’s non-eCommerce channels, including wholesale and retail. This role is responsible for managing warehouse operations and inventory movement from inbound receipt through fulfillment and delivery, ensuring accuracy, efficiency, and strong service levels.

Sitting on the Channel team, this role partners closely with Wholesale, Retail, Planning, Finance, Production, and warehouse partners to support a growing, multi-channel business. The ideal candidate thrives in process-driven environments, enjoys cross-functional problem-solving, and brings hands-on experience managing physical inventory, wholesale fulfillment, and warehouse workflows.

In addition to day-to-day execution, the Operations Senior Manager plays a key role in evaluating and shaping Margaux’s operational infrastructure. This includes assessing short- and medium-term 3PL needs, defining and evolving service level expectations, strengthening factory-to-warehouse coordination, and partnering with Planning to ensure inventory forecasting and operational realities are tightly aligned as the business grows.

What Success Looks Like

• Inventory moves accurately and on time across wholesale and retail channels
• Strong, reliable warehouse and 3PL partnerships with clear service level accountability
• Reduced fulfillment errors and operational friction through improved processes and systems
• Clear visibility into inbound, on-hand, and outbound inventory across channels
• Internal teams trust operations as a reliable execution and planning partner

Key Responsibilities:

Warehouse & Inventory Operations

• Oversee day-to-day warehouse operations, including inbound receipts, put-away, inventory accuracy, and outbound channel fulfillment
  
• Assess warehouse capacity, workflows, and performance to support current needs and future growth
  
• Monitor inventory levels and movements across warehouse, retail, and wholesale channels to ensure alignment with demand
  
• Partner with warehouse and 3PL teams to maintain service levels, accuracy, and operational efficiency
  
• Identify and implement process improvements to reduce errors, improve speed, and scale operations
  
• Ensure inventory accuracy across systems by regularly auditing discrepancies and leading resolution efforts
  

Wholesale & Retail Fulfillment

• Own the end-to-end wholesale order process, from order receipt through shipment and delivery
  
• Ensure accurate allocation, pick/pack/ship execution, and compliance with wholesale partner requirements
  
• Own retail inventory operations, including store replenishment, inter-store transfers, and special requests
  
• Act as the operational point of contact for resolving shipping issues, shortages, or delivery exceptions
  

Systems & Operational Setup

• Serve as a primary systems owner and power user for warehouse and inventory tools (e.g., WMS, ERP), supporting troubleshooting, data accuracy, and workflow optimization
  
• Maintain accurate product, SKU, and inventory data across operational systems, partnering with internal teams to resolve discrepancies
  
• Partner with Planning and Wholesale teams to support seasonal launches, reorders, and key deliveries through system setup and execution
  

Operational Strategy & Scale

• Evaluate short- and medium-term 3PL needs, including capacity planning, service level requirements, and potential expansion or optimization opportunities
  
• Define, monitor, and evolve warehouse and fulfillment SLAs in partnership with internal stakeholders and external partners
  
• Strengthen factory-to-warehouse communication to ensure clear visibility into production timing, inbound planning, and receipt readiness
  
• Partner with Planning to improve inventory forecasting inputs and execution, ensuring operational constraints and opportunities are reflected in plans
  
• Proactively identify risks and opportunities across the inventory lifecycle and recommend improvements to support growth and peak periods
  
  

Cross-Functional Collaboration

• Work closely with Wholesale, Retail, Planning, Finance, and Production teams to align on inventory strategy and execution
  
• Partner with Customer Experience to resolve order-related questions impacting wholesale or retail customers
  
• Support operational initiatives tied to new launches, retail expansion, and peak periods

Qualifications

• 5+ years of experience in warehouse, wholesale, or retail operations, preferably within a consumer or apparel/footwear brand
• Deep experience working with 3PLs or warehouse partners
• Strong understanding of inventory management and fulfillment workflows
• Highly organized with exceptional attention to detail and follow-through
• Ability to think beyond day-to-day execution and contribute to operational planning and scale decisions
• Comfortable working cross-functionally and communicating clearly with internal teams and external partners
• Ability to manage multiple workflows and priorities in a fast-paced environment
• Experience with inventory management or ERP systems is a plus
  

Why You’ll Love Working at Margaux

• Flexible work environment (remote or NYC hybrid)
• High ownership and visibility across core business operations
• Collaborative, thoughtful team culture
• Opportunity to build and improve systems that directly support growth across wholesale and retail channels
• Unlimited Paid Time Off (PTO) so you can rest and recharge
• Health, dental, and vision insurance
• 401(k)
• Employee discount on all Margaux products