Part-Time Customer Experience Associate

About Margaux

Margaux is a new kind of footwear brand rooted in friendship, collaboration, and community. Co-founders Sarah Pierson and Alexa Buckley launched Margaux in 2015, setting out to create a modern footwear wardrobe for women on the go, powered by thoughtful design and an innovative approach. What started as a handful of silhouettes has grown into a full collection, complete with beautiful, comfortable styles for everywhere life takes you. Each pair is designed in New York and handmade in Spain, and thoughtfully crafted to withstand the test of time.

About the Role

Margaux is seeking a thoughtful and highly organized Customer Experience Associate to join our team in a part-time, remote capacity. Working closely with the CX team, you will support customers throughout their shopping journey, delivering warm, personalized service across email and chat.

This role is ideal for someone who thrives in a dynamic environment, enjoys connecting with customers, and takes pride in creating a seamless, detail-oriented experience. There will also be opportunities to flex up hours during key moments in the business, including major sales and seasonal peaks.

Key Responsibilities

• Deliver exceptional customer service while supporting customers throughout their shopping journey
• Handle a wide range of customer inquiries, including:
    – Product recommendations and sizing guidance
    – Order placement and status updates
    – Returns and exchanges
    – Shipping issue resolution
• Master all operational procedures to ensure efficient and accurate support
• Build a strong understanding of our products and operations to provide informed, thoughtful assistance

Who You Are

• A warm, welcoming presence who genuinely enjoys connecting with others
• Naturally empathetic and gracious, bringing care to every interaction
• A clear, thoughtful communicator with strong writing skills
• Detail-oriented and highly organized
• Comfortable navigating multiple systems and tools
• Skilled at crafting personal, polished responses across email and chat
• Self-motivated and able to manage your time effectively in a remote environment
• Reliable and consistent, with a strong sense of ownership and follow-through
• Adaptable and able to balance multiple priorities with ease
• Takes pride in delivering an exceptional customer experience

It would be ideal if you have:

• Previous experience in e-commerce or customer service
• Retail experience, with a strong sense of customer care
• Familiarity with Shopify, Gorgias, or similar platforms

Availability

This is a part-time, remote role (~25 hours per week). We are ideally seeking someone available to work weekdays from approximately 9am–2pm ET, with a consistent and dependable schedule.

There may be opportunities to flex up hours during key moments in the business, including major sales and seasonal peaks.

Pay Range

$18–$22 per hour, depending on experience