Front Desk Specialist

About Marietta Plastic Surgery

Marietta Plastic Surgery (a valued partner of Inspire Aesthetics Group) proudly stands as a distinguished group practice of cosmetic and plastic surgeons, serving patients in Marietta, GA, and Woodstock, GA. With unwavering dedication, our exceptional physicians and staff offer a comprehensive range of surgical and MedSpa procedures, ensuring our patients achieve results they truly love. We are firm believers in "the art of enhancement," utilizing advanced plastic surgery techniques to bring out patients’ innate beauty and let it radiate.

Summary/Objective

We are looking for a team member with a dynamic, energetic, and outgoing personality, with a strong background in high-end customer service to work primarily in our Towne Lake office in Woodstock. The front desk coordinator focuses on administrative duties while creating a welcoming environment for our patients. In this position, the front desk coordinator will assist patients with inquiries on services provided, pricing, and products available. In addition, they are responsible for capturing leads and patient data in the system accurately.

Essential Duties and Responsibilities

• Greets and welcomes patients as they arrive for their appointments.
• Facilitates patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating such with patients and clinical staff.
• Checking patients in and out for their appointments.
• Ensures a positive experience for each patient through excellent customer service practices.
• Oversees entry of patient data in Nextech (EHR System)
• Captures contact information for prospective patients and generates leads
• Educates patients on services offered by Marietta Plastic Surgery
• Answers phones and effectively communicates with patients on their inquiries
• Maintains a clean and organized front desk area
• Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff

Qualifications

• Prior experience in a cosmetic/plastic surgery or dermatology setting preferred
• Positive, outgoing and friendly attitude
• Ability to make an outstanding first impression
• Skilled and articulate communicator
• Solutions oriented
• Problem solver
• Experience with Microsoft Office (Word, Excel, Outlook)
• Ability to travel between our Marietta and Woodstock offices

Benefits:

• Comprehensive medical coverage and additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), legal counseling, pet insurance and more.
• 401(k) Plan with a 100% match up to 3% and then an additional 50% for the next 2%
• Paid Time Off: 2 weeks in addition to 9 paid holidays
• Employee discounts on services and products

Schedule:

• Monday – Friday 8:00am – 5:00pm

Experience:

• EMR systems: 1 year (Preferred)
• Customer service: 2 years (Required)