Job Application for IT Operations Specialist at Dalio Family Office

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IT Operations Specialist

Dalio Family Office Overview:

The Dalio Family Office (DFO) supports Barbara and Ray Dalio and their family in their ventures, investments, and philanthropic efforts under Dalio Philanthropies, which includes OceanX, Dalio Education, Endless Network, and the Beijing Dalio Foundation. The core of the DFO’s culture is built around meaningful work and meaningful relationships and the family’s commitment to giving back. The office is headquartered in Westport, CT with regional offices in New York City, Singapore, and Abu Dhabi.

Position Summary:

The IT Operations Specialist serves as a regional lead for end-user technology support, endpoint management, and identity and access administration across global workforce. This role partners with a UAE-based team to provide follow-the-sun support across multiple time zones. The role delivers hands-on support to corporate and engineering users while helping maintain the operational controls that support compliance, cybersecurity, and regulatory requirements. The position works closely with global IT and Security Engineering teams to ensure a secure, reliable, and efficient technology environment.

Day-to-day responsibilities would include a combination of the following:

Serve as a first point of contact for IT support, with prompt triage, resolution, and ticket hygiene.
Partner with UAE and Singapore-based IT colleagues to deliver consistent support across global time zones.
Manage the macOS endpoint environment, including provisioning, configuration, patching, compliance, and lifecycle management through Jamf; support Windows devices through Intune as needed.
Administer identity and access management through Okta and Entra ID.
Provision and deprovision access to SaaS applications, including Slack, Atlassian, Figma, and approved AI tools.
Enforce endpoint security standards, including encryption, MDM compliance, EDR health, and patch management; drive remediation of non-compliant devices.
Support secure connectivity for office and remote users, including Wi-Fi, Zscaler, Tailscale, AV/conferencing systems, and printing services.
Assist with IT and cybersecurity incident response activities, coordinating with Security Engineering and managed detection partners.
Support ISO 27001 operational controls relevant to IT operations, including access reviews, asset management, change records, and audit evidence collection. Maintain documentation to a standard suitable for audit.
Support vendor relationships for IT services in region, including hardware suppliers, ISPs, telephony, and software vendors.
Contribute to cross regional IT projects working in partnership with global IT and Security Engineering teams.
Produce and maintain user-facing guidance, internal runbooks, and standard operating procedures.
Provide white-glove support to senior leaders and support critical business events, including occasional after-hours assistance.
Additional duties as assigned

The ideal candidate will possess the following knowledge, skills, attributes, and values:

Driven to achieve excellence – high standards and expectations  
Highly organized and reliable  
Ability to synthesize, report, and analyze information  
Ability to manage and drive multiple initiatives to completion  
Proven ability to work independently with excellent judgment and discretion  
Thrive in a fast-paced, fluid environment and be comfortable navigating ambiguity
Excellent written and verbal communication, with the ability to support senior stakeholders calmly and credibly under pressure.

Illustrative Benefits:

100% company paid medical premiums
17 company paid holidays
Friday summer hours
Monthly community happy hours
Hybrid work environment
Free catered food services for in-office days
Generous PTO offering
Casual dress code
150% 401(k) match up to $7,500 and 100% match above $7,500 ($15k match limit)
Gym reimbursement, back up childcare services, insurance, financial, and legal services, and much more!

Qualifications:

Bachelor’s degree in Computer Science, Information Systems, or related field; Or equivalent professional experience
3+ years’ experience in IT operations, end-user support, or systems administration
Hands-on experience managing macOS environments with Jamf, including device management, patch policies, compliance reporting, and automation
Experience administering Okta including SSO, group-based access, lifecycle workflows, and MFA policies
Working knowledge of Entra ID and Microsoft 365 in a hybrid identity environment
Understanding of endpoint security and access controls
Experience supporting collaboration tooling including Slack, Zoom, Microsoft 365, and Atlassian.
Experience operating in a global team; comfort coordinating across time zones and supporting users remotely
Strong incident handling discipline, with the ability to document actions clearly enough to support audit and regulatory review.
Travel required up to 15%

Preferred Qualifications

Experience within a fintech, financial services, or family office environment.
Relevant certifications such as JAMF 200, Okta Certified Administrator, Apple Certified Support Professional, CompTIA A+/Security+, or Microsoft Endpoint Administrator Associate.
Familiarity with ISO 27001, SOC 2, or similar compliance frameworks.
Experience with secure access and cloud-based productivity tools.
Exposure to developer tools such as GitHub or JFrog.
Experience supporting enterprise AI tools, including ChatGPT Enterprise, Claude, or similar platforms.

Compensation:

Compensation for the role includes a competitive salary in the range from $90,000 -$120,000 (inclusive of a merit-based bonus, dependent on years of experience, level of education obtained, as well as applicable skillset) and an excellent benefits package, including paid time off ranging from 15 to 25 days based on years of service, paid sick and safe leave, dental, vision, life and disability insurance, paid parental time off, birth mother recovery pay, sick family member pay, parental ramp back up program, gym reimbursement and generous employer match for 401k.

Please note we are unable to provide immigration sponsorship for this position.

At the DFO, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. The DFO treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.

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ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, Marino Management, LLC and/or its subsidiaries, affiliates, other related entities, successors, and/or assigns (the “Company”, “we” or “us”) may provide you with notices, disclosures, authorizations, acknowledgements, agreements, and other documents. Described below are the terms and conditions for providing to you such documents electronically through the Greenhouse system. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to this Electronic Record and Signature Disclosure (“ERSD”), please confirm your agreement by providing your signature below. Getting paper copies At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. 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Are you, a relative*, partner, or member of your household: currently employed by, having prior employment history with, and/or having any past or present affiliation** with an: asset management firm, asset management consulting firm, institutional investor (e.g., corporate or public pension fund, sovereign wealth fund/central bank, hedge fund of funds or External-Chief Investment Officer, or money management office of an endowment/foundation/family office), a broker or dealer in a trading or sales capacity, or a service provider or outside partner to Bridgewater (only if you are already aware). *Child, stepchild, grandchild, parent, stepparent, grandparent, spouse, sibling, in-law, domestic partnership, or adoptive relationship **Officially attached to or connected to an organization in volunteer, paid or non-paid, in a substantial or consultative fashion, including serving on the board of directors or governance board

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For purposes of this question, “sponsorship for an immigration-related employment benefit” means “the submission by the Dalio Family Office to U.S. immigration or consular officials of forms or supporting documents requesting approval of:

*an H-1B visa petition,
*an O-1 visa petition,
*an E-3 visa petition,
*TN status,
*any employment-based visa petition on behalf of an individual in F-1, F-2, J-1, L-1, L-2, or any other nonimmigrant visa status, and
*‘job flexibility benefits’ (also known as 1-140 portability or Adjustment of Status portability) for long-delayed adjustment of status applications that have been pending for 180 days or longer.”
(Please ask us if you are uncertain whether you may need sponsorship for an immigration-related employment benefit or desire clarification.)

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I acknowledge that it is the Dalio Family Office’s (DFO) practice to record phone calls and in-person meetings for training and efficiency purposes. I understand that under Connecticut law, the DFO must obtain written consent from a party before recording any calls with the party. This letter constitutes my consent to the recording of any and all telephone calls or meetings between me and DFO personnel made on or after the date hereof relating to my interest in the DFO.

For purposes hereof, "DFO personnel" means any DFO employee, consultant or other individual contacting me on DFO’s behalf in connection with my interest in the DFO.
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IT Operations Specialist

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