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Refurbishment Technician B

Waltham, Massachusetts, United States

Markforged (NYSE: MKFG) is reinventing the $1 trillion+ worldwide manufacturing industry so that engineers can build anything they imagine while reducing environmental impact. With the market’s most robust 3D printing hardware, software and material solution, a world-class team, great customers and abundant capital, we’re well placed to continue our growth and innovation. 

Refurbishment Technician – Level B is responsible to help support the operational effectiveness of the refurbishment and warranty processes.  S/he will inspect, assemble and test refurbishment items, maintain tooling and equipment, manage warranty tickets and support special projects as required.  This role will work directly with the Refurbishment Engineer and Quality Manager to ensure operational goals and objectives are either met or exceeded.

Core Responsibilities:

  • Responsible for refurbishing printers and components to factory standards.
  • Assist with analyzing failure modes.
  • Support Customer Solutions with parts requests, sourcing, troubleshooting.
  • Perform preventative and corrective maintenance on local printers to ensure superlative quality.
  • Collect data and give feedback to improve customer experience.
  • Prioritize the backlog of parts awaiting analysis and refurbishment to meet forecasted and immediate needs.
  • Maintain a level of quality control for refurbished parts and units, per internal processes and standards and that aligns with Markforged manufacturing standards.
  • Maintain necessary calibrated tools and fixtures
  • Participate in diagnosing and root cause returned parts and units to expose trends and solve customer issues.
  • Maintain data to report on findings for both root cause analysis and refurbishment.
  • Collaborate with Operations to maintain an inventory level of refurbished parts.
  • Perform other duties and responsibilities as assigned. 

Qualifications:

    • Education:
      • Minimum -- High school
      • Preferred -- 4-year degree in electronics or other technical field
    • Specialized knowledge:
      • Additive manufacturing (preferred) 
      • Electronics/Soldering (preferred)
      • Electromechanical skills (preferred)
      • Quality Inspection
      • Testing

 

Important Note: Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!

Why Markforged?
Help us reinvent manufacturing. 
We are reinventing manufacturing so that engineers can build anything they imagine.
 
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.

Perks & Benefits

For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!

To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.

 
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