Adult Programs Manager

ORGANIZATION SUMMARY:

The internationally renowned Mark Morris Dance Group (MMDG) has received “highest praise for their technical aplomb, their musicality, and their sheer human authenticity.” (Bloomberg News). Founded in 1980, the Dance Group performs the repertory of choreographer Mark Morris, hailed as the “the most successful and influential choreographer alive, and indisputably the most musical” (The New York Times), whose work is acclaimed for its ingenuity, musicality, wit, and humanity. Live music and community engagement are vital components of the Dance Group. It has toured with its own musicians, the MMDG Music Ensemble, since 1996, and regularly collaborates with orchestras and opera companies around the world. In addition to 12 full-time dancers, the organization currently employs approximately 200 full-time, part-time and seasonal employees.

In the heart of the Brooklyn Cultural District, the Mark Morris Dance Center, founded in 2001, is the hub of dance and music education in Brooklyn. The nine-studio building provides affordable classes in multiple genres for people of all ages, levels, with and without disabilities, accompanied by live music. The studios, a performance space, a Wellness Center, and ancillary spaces are all available to the community and to nonprofit organizations at subsidized rates. MMDG’s Community Education Programs partner with public and private schools and community centers to provide customized classes. MMDG also offers customized dance workshops for persons with Parkinson’s disease.

MMDG programs in NYC and worldwide engage over 100,000 people annually. Propelled by core values of community, access, excellence, and creativity, MMDG is committed to ongoing equity, diversity, and inclusion work to ensure its programs are welcoming and accessible to all.

The Mark Morris Dance Group is seeking an Adult Programs Manager to support our growing Mark Morris Dance Center Adult Program of approximately 65 weekly drop-in classes, seasonal 6-week Intro series, and monthly community classes and workshops. This position is focused on delivering programming excellence and increasing programming visibility, diversity and engagement with both professional and recreational dancer communities.

As a member of the Education and Community Engagement team reporting to the Director of Education, this role manages adult program faculty relationships, student registration systems and account management, special programming initiatives, evaluations and reporting.  

Collaborating closely with the Director of Education and Director of the Mark Morris Dance Center, this position plays a central role in helping the Adult Program meet its annual revenue goals through student retention and high-quality customer service while prioritizing welcoming and inclusion for the Dance Center’s 1,000+ students of all ages and abilities.

Essential Duties and Responsibilities:

Administrative Responsibilities

• Manage MMDG’s Adult Class registration software, maintaining the online class schedule, troubleshooting system issues, and providing account management support. 
• In coordination with HR and Payroll, ensure all Adult Program faculty employment paperwork is completed for new hires (teaching artists, musicians, assistants, substitutes). Ensure attendance is recorded correctly for faculty payroll submission and processing.
• Maintain and distribute up-to-date policies and procedures to Adult Program faculty and substitutes.
• Work with the Director of Education and Director of the Mark Morris Dance Center to create revenue projections and track revenue goals for Adult Programs. 

Programmatic Responsibilities

• Work with the Director of Education to:
  • Recruit, hire, onboard and liaise with teaching artists and accompanists for Adult Programs.
  • Evaluate programming success and feedback for program improvement. Provide and assess class attendance and sales reports.
• Serve as the primary point of contact for Adult Program students, responding to inquiries and feedback, ensuring a high standard of customer service is delivered.  
• Provide front desk staff with accurate and timely program information so they may support smooth operations for Adult Programs. 
• Respond to onsite programming issues in real time; address concerns with or between faculty, students, and staff as needed. 
• Work with the Facilities and Operations teams to schedule and manage access to studio space and resources as well as provide support with set-ups and AV for Adult Programs. 
• Collaborate with Marketing to develop and disseminate promotional materials (digital and print). Capture photos and video of Adult Program classes and events when needed.
• Assist in planning and providing day-of support for Adult Program events. 
• Serve as a designated Dance Center Fire Guard and assist in the event of an emergency. 
• Assist with additional responsibilities and special projects as assigned. 

 Supervisory Responsibilities: 

• No

 Minimum Education & Experience Requirements:

• Minimum of three years of relevant industry experience; an understanding of and interest in the New York dance field and cultural sector 
• Minimum of three years of customer service and administrative experience 
• Proficiency with MS 365 and experience with SharePoint and other web-based software preferred 
• Experience with Mindbody, Zendesk, and Active network a plus.

Special Requirements:

• Ability to work occasional weekends or adjusted hours for special programs and events
• First Aid and CPR/AED Certification + refresher courses offered annually
• FDNY Certificate of Fitness F03 (Place of assembly emergency personnel) + recertification (required every 3 years)
• Dance Center Floor Warden Safety Training

Knowledge, Skill, and Ability Requirements:

• Exceptional organizational skills
• Strong attention to detail and excellent follow-through
• Extremely reliable and dedicated
• Ability to handle multiple assignments and prioritize work accordingly
• Strong written and verbal communication skills
• Congenial and collaborative team player with a sense of humor and humility
• Resourceful, versatile, proactive problem-solver
• Ability to productively interact with peers, customers, and management

SCHEDULE: This is a full-time, non-exempt position that requires on-site work; 40 hours per week, Monday-Friday 10am-6pm. Ability and willingness to flex one’s schedule to address Adult Program needs.

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU:

• Have extensive experience with database management and reporting. You enjoy using data to shape strategy and programming.  
• Thrive in customer-facing roles and are skilled at providing thoughtful, responsive, and friendly service to a diverse adult student population.  
• Are deeply passionate about adult dance education and understand the unique needs of adult learners across all levels and dance styles. 
• Are organized and a proactive communicator who works collaboratively across departments, with teaching artists, and with the broader community. 
• Bring an entrepreneurial spirit, a sense of ownership, and a desire to contribute to an inclusive, artistically vibrant environment. 
• Love our work at the Dance Center and align with our core values. You’re inspired by the ways in which we celebrate our diverse community, pursue excellence in all that we do, advance access, exposure and opportunity to dance and music, and cultivate creativity.

We offer a comprehensive benefits package including: 

• Paid vacation, sick/personal leave, holidays and bonus days
• Employee Health and Life insurance covered 100%, Flexible Spending Plan, Voluntary vision and dental coverage, Pre-tax commuter benefit, 403(b) retirement plan
• Access to special events and MMDG performances (when available)
• Access to free and discounted classes at the Dance Center and online
• Invitations to cultural events extended to staff members by community partners.

To join our team, please submit your resume along with a cover letter addressed to Bianca Golden, Director of Education. Applications without a cover letter will not be considered. In your cover letter, please respond to the following questions:

• Why are you interested in working at the Mark Morris Dance Group?
• What makes an ideal learning and creative space for the adult dancer?
• MMDG is a values-driven organization; please review our core values of Community, Excellence, Creativity, and Access and discuss an instance in your professional career where you have demonstrated at least two of them.

EEO STATEMENT:

We are an Equal Opportunity Employer committed to a diverse workforce and do not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or veteran status. It is the policy of MMDG to comply with all the relevant and applicable provisions of the Americans with Disabilities Act (ADA). MMDG does not discriminate against any qualified employees or job applicants with respect to any terms, privileges, or conditions of employment because of a person’s physical or mental disability. MMDG makes reasonable accommodation wherever necessary for all employees or applicants with disabilities, provided that the individual is otherwise qualified to safely perform the duties and assignments connected with the job and provided that any accommodations made do not require significant difficulty or expense.